Dollar Car Rental - Orlando International Airport - MCO - Florida - USA

I paid for insurance with rental cars. Com And when I went to pick up my car which I had booked a full size the lady told me I could only get a midsized car so I took the midsized car and she was asking if I wanted insurance I told her I've already paid for insurance now they are after charging my credit card for insurance which I have already paid for with rentalcars.com something needs to be done to stop them scamming people or car websites want to stop promoting their business 

Do not rent a car here! Had a horrible experience. I had booked a car via rentalcars.com. Everything was in order. The waiting time at the counter was very reasonable, but then the negative experience started. First of all the guy at the desk tried to convince us to get a nicer car which he could give at a great discount (which it wasn't it was actually more expensive than if we had booked that car via rentalcars.com). Then he tried to make me buy insurance even though via rentalcars everything was already covered. The he tried to sell me an E-pass for the toll raods for 55 dollars. Which as a foreigner I didn't know whetere I needed one or not. I'm still not sure here if I got scammed or not, but let's give Dollar the benefit of the doubt on this one. After signing al documents and everything the real problems began when picking up the car outside. We rented a Ford Focus or a sort alike car. We were directed to the 'small car section' where we could pick any car we liked. None of the cars there came even close to the size of a focus (Nissan Micra etc). They were all really really small. So we went to the Dollar employee outside and asked for a Focus or comparable car. She said they were out of stock. Dissapointed we went back and picked the 'best' small car we could. When we came up to the same (very unfriendly) lady, there was another costumer there complaining to her that she saw a Focus in de mid-size section. At which point I confronted her with the fact that she just lied to me when she said they were out. Suddenly she changed her story and said I couldn't get a Focus because it was mid size and I only was allowed to pick from the small size. The fact that my reservation actually showed a Focus didn't seem to bother her whatsoever. When I said I was going to get a Focus anyway she said they would stop us at the gate. At this point I walked back in to the desk inside and explained that I wanted a Focus because that was what I paid for and they were still in stock. At the desk the man there was very friendly and instantly gave in and said we could pick up a Focus outside and that we would not be stopped at the gate. So in the end we got the car we paid for, but it took us over an hour. Most of all we cannot help but have the feeling that this was a deliberate action to try and give customers a smaller car than they paid for, to make more money. Also the unfriendliness of the staff was very dissatisfying. I must admit that with Dollar Las Vegas and Dollar at JFK I had much better experiences. This one was horrible. Next time I'll pay a little more and go with one of the 'bigger' companies. 

Hi ! We picked up a car at Orlando Airport 14th of June. It was prepaid at home (sweden), rented throuh the rentalcars.com website. The DOLLAR man behind the desk asked if we wanted Insurance, we said no (we were covered already throught rentalcars). The only additional cost we agreed on was a sunpass (104.98 for two weeks). I handed over my credit card and he said there would be an addiational deposit that would be returned when returning the car, so the total amount would be 355.50 dollars (but we would get back everyting exept for the 104.98 dollars for the sunpass). When we got home to sweden I realized that DOLLAR had taken all the 355.50 dollar and never returned the deposit..So I took a closer look at the rental paper and I now see that we paid for PAI/PEC which we had said that we didn't want (6.99 dollars per day, total 97.86 dollars), and we also paid for Prem road service 7.99 dollars per day (total 111.86 dollars). This prem road service was never even mentioned by the man behind the desk and had he mentioned it I would have said NO. I know I signed this but I trusted the rental man who said it was all deposit. My recommendation to everyone out there who is thinking about renting a car is to NEVER EVER rent from DOLLAR!!!!!