Review Detail

Overall rating 
 
1.6
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Worst Rental Ever!

Car was late to be delivered, filthy inside and out, and lacking washer fluid. Seats were badly stained and windows had not been cleaned in what looked like months. Car sounded like it had a bad front wheel bearing (or a tire that had belts that were separating). This was for a late-model Mustang convertible.

On return, staff did not "close" my rental properly, sent me an invoice for the wrong car, and charged me more even though I pre-paid. They said that is because I picked up the car late, although I was at their TLH counter 10 minutes before my pickup time, waited 10-15 minutes for service, and then stood in the parking lot with family and luggage for another 10 minutes waiting for TLH stafff to bring the car around.

Customer Service botched the credit to my credit card. Awful experience!

Service

Mentionable Staff
None
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