Review Detail

Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.0

Worst customer service EVER

Worst customer service. Had a medical emergency on vacation and as the registered driver, I could not drive the rental vehicle because of the medication the doctor gave me. Sat on the phone for over 45 minutes trying to get someone to help us transfer the registered driver. No one would help and wanted us to drive all the way back to the airport to physically see my moms drivers license. Emailed the manager and he basically just said "sorry there is nothing we can do." Not only did he not address my concerns, or care about my situation, but there was no concession given or even offered. So now I cannot take the medication that was prescribed to me because I have to drive the rental car back. Who knows what will happen to my health because of this.

I will NEVER rent from Alamo ever again. And I will make sure to spread the word.

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