Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Had Reservation, but NO Cars Available

I had a reservation with Sixt at TPA on 2-13 and even filled out the pre-registration the day before. Their driver picked me up at the airport and took me back to a TOTALLY EMPTY LOT. They had NO cars, and I was one of about 5 people who were there around the same time. We were all told the same thing. “We don’t honor third-party reservations (Carrentals, Travelocity, etc). They don’t mean anything if they’re not paid for in advance.”

I had 2 options. The 1st was for them to drive me over to a competitor and rent a car at the standard walk-in rate which was 75% higher than the price I had booked at. So 1-1/2 hours later, I took the second option. They put this 66-year-old 98-pound woman in a 15-passenger van to drive 67 miles from TPA to Sarasota. Very unprofessional and poorly run.

Owner's reply
Matthew - Sixt USA Customer Service Matthew - Sixt USA Customer Service

Dear Budget Traveler,
We are very sorry for this inconvenience, this is not Sixt standard.
Can you please give us your reservation number, or email us at [email protected] for we can look deeper into this situation.

Best Regards,

Matt

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