Review Detail

Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
1.0

Absolutely Horrible

Waited 2.5 hours to get my rental car. Car was actually reserved and paid for four months in advance. The agent insulted me when I declined their extra insurance. He told me this was a very expensive car and nicer than what I drove back home. I reiterated that my auto insurance covers rentals. Then he asked me what I drove back home. I told him I have 6 newer vehicles at home and actually have a new $80,000 car that I actually paid cash for. I will never use them again. Hertz is just to the right of their booth and the were processing five customers to Avis's one.

Was this review helpful to you? 

Comments

 
 
Ordering 
 
Already have an account? or Create an account