Waited 2.5 hours to get my rental car. Car was actually reserved and paid for four months in advance. The agent insulted me when I declined their extra insurance. He told me this was a very expensive car and nicer than what I drove back home. I reiterated that my auto insurance covers rentals. Then he asked me what I drove back home. I told him I have 6 newer vehicles at home and actually have a new $80,000 car that I actually paid cash for. I will never use them again. Hertz is just to the right of their booth and the were processing five customers to Avis's one.