This place is a big SCAM!!!! Shady and rude. They play games. DO NOT USE THEM OR RENTALCARS.COM. My husband got there and was told that the car had NOT been paid for. When he got back to hotel and asked me, I called them and told them I had already paid for it. They stated that you can't use debit cards only major credit cards so we were charged for that plus we HAD to get their insurance since we were paying with a debit card. Needless to say we were charged double. PLEASE ALWAYS READ THE REVIEWS BEFORE YOU SIGN ON THE DOTTED LINE. If I could have given zeros I would have!!!!!!!!!!