Review Detail

Overall rating 
 
1.9
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
1.0

terrible experience

bought and pre paid rental through VIPCARS.COM. picked up at MIA INTL asking to add extras: gps, 2nd driver and fuel. after 10 miles and 10 changes of route was clear that gps was malfunctioning. it took 5 1/2 hrs to get to key west, only by switching off gps and using mobile ph with internet connection with intercontinental rates. when returning ou rented car they told us our contract looked like closed, sent to the manager, we were asked to show again licence and cr/card (just in case... we will let you know via email). no communication received. requested more than $1000 on our amex, rejected, waiting for explanations... this was our first and last rent with thrifty. not again

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