Budget Car Rental - Northwest Florida Regional Airport / Eglin Air Force Base - VPS - Florida - USA

AirportBudget Car Rental - Northwest Florida Regional Airport / Eglin Air Force Base - VPS - Florida - USA

 
3.3 (1) Verified Renter Rating®
 
4.2 (1) Unverified Renter Rating

Details

Address
Northwest Florida Regional Airport
Highway 85 North
Valparaiso - Florida - USA
State
Florida
Postcode
32542
Country
USA
Phone
850-651-3765
Latitude
30.495807
Longitude
-86.5495565
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
3.5
Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
3.5

Will never use budget again

The staff at the Fort Walton, Fl Budget were horrible. Very rude and unprofessional! Unethically charged us more money... Said we owed one amount and charged my card $100 more than what she said. When I questioned this, her response was "that's what the computer says so that's what you owe!" When my friend (who originally made the reservation) called corporate, the manager (whom had to be called back after waiting for 6 hours for a return call) got rude and hung up on my friend. Extremely unprofessional! Of the $260 charge, we could only get them to agree to refund $94, which still has not happened yet.

There were 9 ladies on this trip. None of us will ever use Budget again. One owns a business in the travel industry. She will now go out of her way to discourage anyone from using Budget.

I am appalled by the continuous poor behavior displayed by this company.

Service

Mentionable Staff
Elaine Powell
Comments
Extremely rude and unprofessional person. This is especially disappointing considering she is a manager. They way she speaks down to people and degrades them is appalling!
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Unverified Renter Reviews

1 reviews

Overall rating 
 
4.2
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
4.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
5.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
4.2
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
4.0
Staff / Quality of Service 
 
4.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
5.0

Budget at VPS N FL

Staff was courteous and expedient. Was surprised there was no before and after walk around to ensure condition of the car; also surprised we had to locate vehicle ourselves on arrival and park it and leave it when returning. Of course the attempt was made for us to upgrade, but no real pressure applied.

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