Budget Car Rental - Northwest Florida Regional Airport / Eglin Air Force Base - VPS - Florida - USA
Verified Renter reviews ®
Will never use budget again
The staff at the Fort Walton, Fl Budget were horrible. Very rude and unprofessional! Unethically charged us more money... Said we owed one amount and charged my card $100 more than what she said. When I questioned this, her response was "that's what the computer says so that's what you owe!" When my friend (who originally made the reservation) called corporate, the manager (whom had to be called back after waiting for 6 hours for a return call) got rude and hung up on my friend. Extremely unprofessional! Of the $260 charge, we could only get them to agree to refund $94, which still has not happened yet.
There were 9 ladies on this trip. None of us will ever use Budget again. One owns a business in the travel industry. She will now go out of her way to discourage anyone from using Budget.
I am appalled by the continuous poor behavior displayed by this company.
Unverified Renter Reviews
Budget at VPS N FL
Staff was courteous and expedient. Was surprised there was no before and after walk around to ensure condition of the car; also surprised we had to locate vehicle ourselves on arrival and park it and leave it when returning. Of course the attempt was made for us to upgrade, but no real pressure applied.