Budget Car Rental - Fort Lauderdale Hollywood International Airport - FLL - Florida - USA
Verified Renter reviews ®
Poor Desk Service
The customer service rep "sold" us the additional insurance by lying to us. He stated that we HAD to pay either $25 or $61 each day because Florida was a liability state. When I stated I had my own insurance, he stated we had to choose one. We were handcuffed. This left a very uneasy feeling about my entire experience with Budget. We eventually got the additional fees taken off our bill by a great rep down in Key Largo, FL. The only reason why I gave the Staff/Quality of Service 1.5 stars was because when we dropped the vehicle off the young lady that helped us was very pleasant and professional. From the sounds of it, this happens very often at the location. Makes me very hesitant to use Budget in the future.
Unverified Renter Reviews
Great Customer Service
I rented a vehicle on line from another company. When we arrived at the airport to pick up the car, they wouldn't rent it to us because we were going out of state. We were good and stuck since we were supposed to leaving the next morning. We went upstairs to Budget. I said to the guy, "we need a car. I don't have a reservation and we are leaving the state." He was extremely helpful. It was a busy weekend in South Florida and he barely had anything else. He got us into something right away and gave us a discount to match the price that we had rented the original vehicle for.
Ft Lauderdale airport Budget review
Budget stole my money
Join this page. Let's group together. Budget took over $1000 from my account. I did not give them permission to take this money and it left me in America with no money for the last week of my holiday. No money to eat, no money to run the car I was renting. No help was given to me and I was getting passed from person to person. They were feeding me a different story each time and the representative in Boca didn't do much either.