Budget Car Rental - Fort Lauderdale Hollywood International Airport - FLL - Florida - USA

AirportBudget Car Rental - Fort Lauderdale Hollywood International Airport - FLL - Florida - USA

 
3.2 (1) Verified Renter Rating®
 
2.7 (3) Unverified Renter Rating

Details

Address
Fort Lauderdale Hollywood Airport
600 Terminal Drive
4th Floor
Fort Lauderdale - Florida - USA
State
Florida
Postcode
33315
Country
USA
Phone
954-359-2400
Latitude
26.07226
Longitude
-80.139446
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5
Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5

Poor Desk Service

The customer service rep "sold" us the additional insurance by lying to us. He stated that we HAD to pay either $25 or $61 each day because Florida was a liability state. When I stated I had my own insurance, he stated we had to choose one. We were handcuffed. This left a very uneasy feeling about my entire experience with Budget. We eventually got the additional fees taken off our bill by a great rep down in Key Largo, FL. The only reason why I gave the Staff/Quality of Service 1.5 stars was because when we dropped the vehicle off the young lady that helped us was very pleasant and professional. From the sounds of it, this happens very often at the location. Makes me very hesitant to use Budget in the future.

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Unverified Renter Reviews

3 reviews

Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
2.8
Location Convenience 
 
3.0
Staff / Quality of Service 
 
2.3
Vehicle Condition - Outside 
 
2.8
Vehicle Condition - Inside 
 
2.3
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
5.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Great Customer Service

I rented a vehicle on line from another company. When we arrived at the airport to pick up the car, they wouldn't rent it to us because we were going out of state. We were good and stuck since we were supposed to leaving the next morning. We went upstairs to Budget. I said to the guy, "we need a car. I don't have a reservation and we are leaving the state." He was extremely helpful. It was a busy weekend in South Florida and he barely had anything else. He got us into something right away and gave us a discount to match the price that we had rented the original vehicle for.

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jjs
Overall rating 
 
2.0
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.5
Vehicle Condition - Inside 
 
1.0

Ft Lauderdale airport Budget review

This company is not professional. They charged me additional money after return for excessive dirt and the car was not dirty WHATSOEVER. It feels like a scam. I would not rent from them again.

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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Budget stole my money

https://www.facebook.com/Whos-had-a-problem-with-budget-car-rental-they-stole-my-money-183655185345438/timeline

Join this page. Let's group together. Budget took over $1000 from my account. I did not give them permission to take this money and it left me in America with no money for the last week of my holiday. No money to eat, no money to run the car I was renting. No help was given to me and I was getting passed from person to person. They were feeding me a different story each time and the representative in Boca didn't do much either.

Service

Mentionable Staff
All useless
Comments
Useless, everyone was trying to pass the problem to someone else and no-one knew what they were doing
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