Avis Car Rental - Orlando International Airport - MCO - Florida - USA

AirportAvis Car Rental - Orlando International Airport - MCO - Florida - USA

 
2.9 (4) Verified Renter Rating®
 
2.5 (3) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
Orlando International Airport
One Airport Boulevard
Orlando - Florida - USA
State
Florida
Postcode
32827
Country
USA
Phone
888-849-0278
Latitude
28.430565
Longitude
-81.309138
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
USD - US Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Equipment

GPS Unit
Yes Yes

T&Cs

Roadside Assistance Available
Yes Yes
Swap Start/End

Verified Renter reviews ®

4 reviews

Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.3
Staff / Quality of Service 
 
2.3
Vehicle Condition - Outside 
 
2.9
Vehicle Condition - Inside 
 
2.8
Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
1.0

Absolutely Horrible

Waited 2.5 hours to get my rental car. Car was actually reserved and paid for four months in advance. The agent insulted me when I declined their extra insurance. He told me this was a very expensive car and nicer than what I drove back home. I reiterated that my auto insurance covers rentals. Then he asked me what I drove back home. I told him I have 6 newer vehicles at home and actually have a new $80,000 car that I actually paid cash for. I will never use them again. Hertz is just to the right of their booth and the were processing five customers to Avis's one.

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Overall rating 
 
5.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Remember to refill the tank!

I reserved a standard mid-size from Avis for a week's stay in Orlando, but when I arrived they offered to upgrade me to a brand new Mustang for an extra $80. I thought it was a great deal, and it did not disappoint! We both loved driving that car, and there was plenty of time and space to enjoy it on Florida's highways.

Avis is not unlike any other car rental company, in that they require you to return the car with a full tank of gas. In our haste to make it to the airport on the last day, I forgot to do that. They did warn me on renting it that they would charge me to refill it if I forgot, but I didn't realize they would charge $9/gallon when the prevailing rate was $3.50! I've since checked around, and it seems all car rental companies gouge you for the price of gas if you forget to refill it - and I've also learned there are 2 ways to protect yourself:

1) Just remember to fill the tank yourself

2) They offer a "gas insurance" pre-pay to make it cheaper to refill it if you forgot.

I didn't know any of this at the time, because I never forgot to refill the tank before. But I tweeted my dissatisfaction, and Avis got back to me within a day and reduced the price of that gas charge by 50%, taking about $45 off the bill. They didn't have to, but I was obviously unsatisfied so they went the extra mile to make me happy. It worked!

So I'd have to say I was extremely satisfied with everything about their service, and would feel comfortable both using them again and recommending them to someone else.


Avis Mustang in Florida
Was this review helpful to you? 
Overall rating 
 
1.5
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.5

Horrible experience

Worst car rental experience ever!! Stood for 30 minutes to get help only to find there were no full size cars available. Almost an hour later a car was located. The cleaning appeared to be a hose wash.....spots all over and hard to see through mirrors. No one to help in the garage where it was hot and my husband walking with a cane. The representatives were rude and condescending. I was told there was no supervisor available. When a reservation is made a car should be available. I will never use Avis again!!

Service

Mentionable Staff
none!!'
Was this review helpful to you? 
Overall rating 
 
3.0
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5

Avis tries harder ?

Half hour queue
Endless questions
Vehicle long way away

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Unverified Renter Reviews

3 reviews

Overall rating 
 
2.5
Miles/Kilometres on Pickup 
 
3.8
Location Convenience 
 
4.3
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
2.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.2
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.5

Rip off company

Avoid Avis at all costs. They are a rip off company, encourage sneaky behave by employees and will not listen to complaints. I had a fully paid voucher for a car and upon collection at the desk was simply told to keep clicking "continue" on the screen and sign the last page. Little did I know that the cheating, robbing employee had added various unneeded and unwanted insurance extras to my rental. It wax only when j got home I found out they had charged me $143 for extras. On contacting customer service they are not interested. Do not use them !!!!!

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Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
2.5

Awful Experience. Never Again

Spent over 30 minutes trying to stop the Avis employee from overcharging me. He kept asking me to sign screens with charges, but I paid everything in advance. After 12 hours travelling I didn't need this. Eventually, just to get out, I agreed to pay a small extra fee daily for breakdown. Why am I not surprised that my credit card bill came through and I've been charged £72. Practically the same as the weeks hire cost. This company clearly employs pressure salesmen as every time I said I wanted a nil balance I was told he would have to get a manager and that would delay me. Add to this the car had 32k on the clock and sounded like a lawnmower. An altogether horrible experience. I have been using Dollar for 20 years and only went Avis via a BA promotion. Ended up paying double. Never, ever again. I could hear the same conversations at the desks either side of me. Like 'the brits are here so let's fleece them whilst they are tired'. 

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Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Horrendous. Never again.

Rented two minivans through Avis with a Costco discount code I've used before (most recently two weeks prior in Dallas) and staff were rude and refused to accept that code. Doubled their price and when the vans were finally ready one had not been cleaned and the other had a large dent in it that we had to argue to have notated on paperwork. Never had such issues with Avis, but on reading reviews I see this is standard practice at this location.

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