Alamo Car Rental - Fort Myers Southwest Florida International Airport - RSW - Florida - USA

Easy pickup from RSW. Kim checked me out. Assured me that the
scuffs on car were ok . Very friendly and kind.
Easy drop off at FLL. The gentleman who checked me out was very
friendly and offered to help me with my bags.
I was very impressed by all the employees at Alamo.

I was very pleased with the ease of using Alamo at this location. The vehicle I reserved wasn't available which wasn't a problem when they let me pick out something else off the lot of higher cost for no upgrade charge. Everyone was friendly and didn't try pushing insurance on me. Although I had a receipt for refilling the gas they didn't require it. Alamo will be my rental company of choice in the future.

Overall this was a great experience. The Alamo location is the closest to the arrivals hall, just inside the car park entrance across the street from the terminal exit with the cars also very close. We didn't have to wait at the counter for more than a couple of minutes and the staff were great.

As usual with Alamo in the US, we got to choose our car from what was available in the group we booked (which was nothing so we got to choose an intermediate - free upgrade) - we had 2 options, a silver Mazda 3 or a black Dodge Caliber. My girlfriend liked the look of the Mazda so that's what we took. We had our own GPS so didn't take the free maps or directions offered to us by Tyrone at the counter.

We checked the car inside and out for any damage before driving away. There was not a mark on it that we could find so no need to do our usual routine of taking photos and video with our phones to cover ourselves in this case.

Returning the car was just as painless. We had to return very early in the morning as our flight was at 6.30am but it couldn't have been easier. The signage was straight forward to follow and there were 2 Alamo staff there to give directions. While we got our bags out of the car and gave it a final once over to make sure we hadn't left anything, one of the guys checked everything and printed our receipt showing zero additional charges and no new damage and we were on our way in just a couple of minutes.

Really it could not have been better. 5 stars for every criteria is over the top but really I can't think of a single thing that wasn't worthy of full marks. Even the mileage - the car only had 8,500 miles on it when we picked it up. Virtually brand new. Great car and service.