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6 reviews

5 stars
 
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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6 results - showing 1 - 5  
1 2  
Ordering 
 
Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
4.0

Bad experience

WORST CAR RENTAL COMPANY.
I rented a car from the Phoenix location and was just handed my car keys and told the car is over there from a kid that was on his phone the whole time. He clicked the remote and said it’s over there somewhere. I get to Tucson 2 hours away for my grandmothers funeral and found the passenger front tire cut near the rim. I drive professionally for the past 10 years with no accidents so I would know if I hit something. I called to inform and find a solution but was told I would need to return the vehicle to Phoenix to trade it in for a different car. I asked what would happen if it went flat and was told I would have to pay for the tow and the new tire but I would be reimbursed for the tire. This is unacceptable because it was a fault with the car at the start of the rental and due to their employees failing to due their job I am put into a situation that would leave me stuck on the side of the road and have to pay for the inconvenience since. When I check in the car I had to point out the fault to the rep that was checking my car in. Every person I has spoke with has said sorry but has not provide any help with the situation. They will leave you stuck and try to blame you / make you pay for their own faults. They leave the judgment up to the local office so of course they won’t admit fault so they don’t get in trouble and make their bonuses. Go with a real car rental company that will to the right thing from the start.

Was this review helpful to you? 
Overall rating 
 
2.0
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
1.5

Don't count on a car

Do not trust they will let you rent a car. Slightest issue and they will refuse your reservation. No manager available for discussion or review of course. I had a reservation made months in advance. When I got there because they could not scan my license they refused but "conveniently" referred my premium reservation to their Fox rental agency right next to them for a downgrade in car for a higher price. Just lovely.

Was this review helpful to you? 
Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

DECEPTIVE UP-CHARGING

I verbally declined all up-charges at the counter. When it came to insurance, I specifically stated I wanted nothing more than what is required by law. Ms. Diaz said insurance to cover the company's potential loss of the vehicle was built into the rental. After several other attempts to up-charge me, she handed me a receipt and said to initial to reflect the coverages we discussed. She added $240 worth of insurance. We were twelve hours into our travels with two children under two. I stood at the counter with a 7-month old strapped to my chest that the two women at the counter just went on and on about. I was too exhausted and distracted (and trusting) to pay attention to detail. I thought it was the coverages required by law. I initialed. Now they won't refund the money and they won't even take my calls. I've been hung up on at least a half a dozen times today. This company does not care about its customers. 

Service

Mentionable Staff
Ms Diaz
Comments
She is the name on the receipt. I spoke to the branch manager and she condones deceptive practices of her agents if they can get customers to initial.
Was this review helpful to you? 
Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
2.5
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5

Stranded!

Premium rental. Car incurred a flat tire. Since I "declined" roadside coverage (no one offered it) I was left to fend for not only myself but the car as well, which had NO spare. Ultimately I had to get myself and the car back to the airport. Uber took care of me and the tow company took care of the car. Was charged for an extra day because the car was late returning. Last rental from Sixt no matter how good the deal sounds! In this world where Customer Service is King, this Frog is in desperate need of a Princess's kiss!

Was this review helpful to you? 
Overall rating 
 
1.8
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

BEWARE

Unfortunately, car damage can happen to even the safest driver. A deer hit the side of the SUV rented from Sixt in Phoenix, AZ during my September 2015 rental, my insurance company covered the ENTIRE repair. Sixt then billed me for an additional $897.00 for lost revenue for 22 days; this is excessive since I am sure the vehicle would not have been in use that entire time. While I completely disagree with this charge it is legal in a court of law. Where things went COMPLETELY off track was an additional charge for $780.00 for diminishing the value of the vehicle … this is totally a bogus charge!!! The vehicle was already completely repaired by my insurance company; when and if this vehicle is sold the value will have been completely depreciated. Prior to an accident where there was CLEARLY NOTHING I could have done to prevent it, I would have rated Sixt rentals very high. This company has an opportunity to turn this issue around by dropping the additional unwarranted charges … to date nothing has been done. If Sixt truly cares about their reputation they would drop these ridiculous and excessive charges.

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