Unverified Renter Reviews
WORST CAR RENTAL COMPANY.
I rented a car from the Phoenix location and was just handed my car keys and told the car is over there from a kid that was on his phone the whole time. He clicked the remote and said it’s over there somewhere. I get to Tucson 2 hours away for my grandmothers funeral and found the passenger front tire cut near the rim. I drive professionally for the past 10 years with no accidents so I would know if I hit something. I called to inform and find a solution but was told I would need to return the vehicle to Phoenix to trade it in for a different car. I asked what would happen if it went flat and was told I would have to pay for the tow and the new tire but I would be reimbursed for the tire. This is unacceptable because it was a fault with the car at the start of the rental and due to their employees failing to due their job I am put into a situation that would leave me stuck on the side of the road and have to pay for the inconvenience since. When I check in the car I had to point out the fault to the rep that was checking my car in. Every person I has spoke with has said sorry but has not provide any help with the situation. They will leave you stuck and try to blame you / make you pay for their own faults. They leave the judgment up to the local office so of course they won’t admit fault so they don’t get in trouble and make their bonuses. Go with a real car rental company that will to the right thing from the start.
Premium rental. Car incurred a flat tire. Since I "declined" roadside coverage (no one offered it) I was left to fend for not only myself but the car as well, which had NO spare. Ultimately I had to get myself and the car back to the airport. Uber took care of me and the tow company took care of the car. Was charged for an extra day because the car was late returning. Last rental from Sixt no matter how good the deal sounds! In this world where Customer Service is King, this Frog is in desperate need of a Princess's kiss!
Don't count on a car
Do not trust they will let you rent a car. Slightest issue and they will refuse your reservation. No manager available for discussion or review of course. I had a reservation made months in advance. When I got there because they could not scan my license they refused but "conveniently" referred my premium reservation to their Fox rental agency right next to them for a downgrade in car for a higher price. Just lovely.
Unfortunately, car damage can happen to even the safest driver. A deer hit the side of the SUV rented from Sixt in Phoenix, AZ during my September 2015 rental, my insurance company covered the ENTIRE repair. Sixt then billed me for an additional $897.00 for lost revenue for 22 days; this is excessive since I am sure the vehicle would not have been in use that entire time. While I completely disagree with this charge it is legal in a court of law. Where things went COMPLETELY off track was an additional charge for $780.00 for diminishing the value of the vehicle &#8230; this is totally a bogus charge!!! The vehicle was already completely repaired by my insurance company; when and if this vehicle is sold the value will have been completely depreciated. Prior to an accident where there was CLEARLY NOTHING I could have done to prevent it, I would have rated Sixt rentals very high. This company has an opportunity to turn this issue around by dropping the additional unwarranted charges &#8230; to date nothing has been done. If Sixt truly cares about their reputation they would drop these ridiculous and excessive charges.