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6 reviews

 
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4 stars
 
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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7 results - showing 1 - 5  
 
Ordering 
 
Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

DECEPTIVE UP-CHARGING

I verbally declined all up-charges at the counter. When it came to insurance, I specifically stated I wanted nothing more than what is required by law. Ms. Diaz said insurance to cover the company's potential loss of the vehicle was built into the rental. After several other attempts to up-charge me, she handed me a receipt and said to initial to reflect the coverages we discussed. She added $240 worth of insurance. We were twelve hours into our travels with two children under two. I stood at the counter with a 7-month old strapped to my chest that the two women at the counter just went on and on about. I was too exhausted and distracted (and trusting) to pay attention to detail. I thought it was the coverages required by law. I initialed. Now they won't refund the money and they won't even take my calls. I've been hung up on at least a half a dozen times today. This company does not care about its customers. 

Service

Mentionable Staff
Ms Diaz
Comments
She is the name on the receipt. I spoke to the branch manager and she condones deceptive practices of her agents if they can get customers to initial.
Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Deceptive business practices

Beware of deceptive business practices. I used hotwire to find a rental car for my parents. While picking up the car at the Phoenix Sky harbor airport they told the Sixt employee Miss Seward they wish to decline the insurance as their own car insurance would cover it. They told this employee multiple times they wish to decline insurance. She had them initial and when they received the print out she had fraudulently given them the Sixt insurance! This cost an additional $179. Once my mom realized what had happened she called and spoke to the manager who told her since they had "signed" for it there was nothing they could do. We intend to contact BBB, State Of Arizona Attorney general. I am not sure if this is something they do to elderly customers but I am concerned and plan to follow-up. Very disappointing, buyer beware!

Service

Mentionable Staff
Miss Seward
Comments
Fraudulently billed for insurance
Was this review helpful to you? 
Overall rating 
 
1.8
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

BEWARE

Unfortunately, car damage can happen to even the safest driver. A deer hit the side of the SUV rented from Sixt in Phoenix, AZ during my September 2015 rental, my insurance company covered the ENTIRE repair. Sixt then billed me for an additional $897.00 for lost revenue for 22 days; this is excessive since I am sure the vehicle would not have been in use that entire time. While I completely disagree with this charge it is legal in a court of law. Where things went COMPLETELY off track was an additional charge for $780.00 for diminishing the value of the vehicle … this is totally a bogus charge!!! The vehicle was already completely repaired by my insurance company; when and if this vehicle is sold the value will have been completely depreciated. Prior to an accident where there was CLEARLY NOTHING I could have done to prevent it, I would have rated Sixt rentals very high. This company has an opportunity to turn this issue around by dropping the additional unwarranted charges … to date nothing has been done. If Sixt truly cares about their reputation they would drop these ridiculous and excessive charges.

Was this review helpful to you? 
Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
2.5
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5

Stranded!

Premium rental. Car incurred a flat tire. Since I "declined" roadside coverage (no one offered it) I was left to fend for not only myself but the car as well, which had NO spare. Ultimately I had to get myself and the car back to the airport. Uber took care of me and the tow company took care of the car. Was charged for an extra day because the car was late returning. Last rental from Sixt no matter how good the deal sounds! In this world where Customer Service is King, this Frog is in desperate need of a Princess's kiss!

Was this review helpful to you? 
Overall rating 
 
4.8
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Great service

I use or should I say used to use a lot of different rental companies. This has been the best experience I've ever had. I'll only be using Sixt for now on. Thanks so much for the great car and outstanding Service

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7 results - showing 1 - 5