Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

POOR CUSTOMER SERVICE- WILL NEVER USE THRIFY AGAIN

I TRAVEL OFTEN FOR WORK AND RENT CARS OFTEN DURING MY TRAVELS. I RENTED A CAR FROM THRIFTY TO SEE PATIENTS IN THE STATE OF ARIZONA. WHEN THE GENTLEMAN AT THE CAR RENTAL COUNTER ASKED ME WHAT I WAS DOING IN ARIZONA I STATED THAT I WAS THERE TO VISIT SEVERAL PATIENTS, THAT I WAS A NURSE CONDUCTING HOME VISITS. WE WENT THROUGH THE REGULAR ROUTINE OF ASKING ABOUT INSURANCE, RETURNING THE CAR WITH A FULL TANK ETC..
NOTHING WAS EVER SAID ABOUT PAYING FOR MILEAGE. I HAD THE CAR LESS THAN 24 HOURS DROVE 278 MILES AND WAS CHARGED 0.99 CENTS A MILE. HORRIBLE. WHEN I CALLED CUSTOMER SERVICE THEY WOULD NOT REIMBURSE, NOT EVEN HALF OF THE COST. I WILL NEVER USE THRIFTY AGAIN.

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