Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

The worst scammers and service ever.

This is the worst place i have ever rented a car from. I do not smoke and did not smoke in the car, yet the horrible female representative from hell manager at the desk charged me $300 cleaning fee. She said she saw ashes. She saw sand from San Diego beaches. Maybe the people before had, but it was not me smoking in that car or anyone else on my trip. Started off they said the insurance i got on line with the reservation was no good- added $40 more $'s for their policy. Then of course the did not have my car at the rate reserved and had me pay $5 day more for the one i had. Nickel and diming was the goal then swoop in for the jackpot of $300 after when you return the car! The place is rundown and zero stars for them. I would recommend Enterprise- little more but worth it. Do not trust the "GOOD" reviews here. Go from one star you have to give to 5 stars that is written by friends and family of this Hertz location.

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