Hertz Car Rental - Oxford - England - UK
- Commercial Van
- Commercial Truck
Unverified Renter Reviews
Poor customer service
I have recently rented a car here, not for the first time, but this last one I've had a bad experience dealing with staff. I've tried to use their lost and found services, but they seem little interested in helping their customers. They did not ask or take the car number and information, simply asked what it was and said they would call me back, which they didn't. After calling again, I was told by another person that they haven't found it and that the car was no longer there, something they couldn't have known because they have the info. This shows to me they're not genuinely interested in helping me and that if it's not for business, the quality of service is very poor.