Green Motion Car Rental - Liverpool John Lennon Airport - LPL - England - UK

AirportGreen Motion Car Rental - Liverpool John Lennon Airport - LPL - England - UK

 
0.0 Verified Renter Rating®
 
3.4 (2) Unverified Renter Rating

DIRECTIONS:

The Green Motion Car Rental desk is located inside the Crowne Plaza Hotel.

Details

Address
Liverpool John Lennon Airport
Crown Plaza Hotel
Speke Aerodrome
Liverpool - England - UK
Country
England - UK
Phone
+44 1512 301 131
Latitude
53.3480454
Longitude
-2.8812346
Airport Service
Off Airport - Walk / Public Transit to Rental Location

Hours

Monday
07:30 - 22:00
Tuesday
07:30 - 22:00
Wednesday
07:30 - 22:00
Thursday
07:30 - 22:00
Friday
07:30 - 22:00
Saturday
07:30 - 22:00
Sunday
08:00 - 19:00
Public Holidays
08:00 - 19:00
After Hours Pickup
Yes Yes
After Hours Surcharge
30.00

Currency/Tax/Deposit

Cash / Debit Card Information
Cash and cheque deposits not permitted
Amex/Diners not accepted
Currency
GBP - British Pound

Vehicles/Fuel

Fuel Policy
Full to Full
Vehicle Types Available
  • Manual / Stick Shift
  • Automatic Transmission
  • Estate / Stationwagon
  • SUV / 4x4
  • Minivan / People Carrier
  • Prestige / Luxury

T&Cs

Grace Period
1 hour
Swap Start/End

Unverified Renter Reviews

2 reviews

Overall rating 
 
3.4
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
2.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
4.2
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
5.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Great service. Best out of all in Liverpool

Myself and my Mum decided to rent with this company as we had been having alot of trouble getting our money back from other car hire companies and we rent cars regularly.
We did not realise at time of booking that the main office is not actually on site but it was not an issue. You phone them up and they come and collect you.
The Honda jazz we hired was extremely economical and for the cheap rate we got the car (cheapest out of all at airport) it was worth every penny.
My mum loved that the company don't take the money from your card rather just hold a deposit. Very convenient.
On returning the car the kind gentleman drove us back to airport (2min drive )straight away and dropped us off.
We have rented cars off nearly all the companies at Liverpool Airport and will definitely be using Green motion again

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Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Poor Service

Before my arrival at Liverpool airport, I thought this company were great; they had text me with the arrangements and what I needed to do. Seemed very organised.

However, once I got there, they did not seem as organised. I rang, they said they'd be there shortly to collect me in my hire car. 5 minutes later, they rang to say someone else on my flight needed collected so it would be a different vehicle I would be collected in. I thought they would have some form of system running and would be aware that we were both arriving at the same time, and would need collected together.

Anyway, I waited...and waited, the man finally arrived.

He was over the top to start with, but this soon changed.

I had arranged my reservation by email, explaining that I was under 25 and did not own a credit card. Again, they did not seem aware of this when I got to their office. Tried to add on additional charges, which l wasn't having as the emails said that these were already included. Then, they charged me for the lift from the airport to their office, yes only a few pound but not the point! It should be included in the service, as advertised.

He then informed me that the excess on my insurance cover had gone up by a couple of hundred pounds. Surely this should remain the same as what it was when I made the booking. I was also told that he had to take an extra £300 out of my account as I did not have a credit card and this would be refunded to me when I returned the car.. this has never happened to me before but I just wanted to get on the road, I'd be up since 5.30am and this was close to 8pm, so I agreed.

The car itself was great, high spec, 1000miles on the clock, I used £5 petrol and it was nice to drive. Just was I wanted.

Returning the car was another issue. I walked into the office, nobody on the desk. The same man then came out of what looked like a very unorganised back office. He said he needed to go check the car, I said I would go to, he said no and snatched the key from me.

On his return he informed me that there was a dent in the door but if I left a good report online, he wouldn't charge me. There was no dent that I could see.

The refunded then took 4 days to come back into my account.

As someone who works in a customer service based role, I would not use this service again.



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