The Green Motion Car Rental desk is located inside the Crowne Plaza Hotel.
Click to see all car rental companies at this location.
Myself and my Mum decided to rent with this company as we had been having alot of trouble getting our money back from other car hire companies and we rent cars regularly.
We did not realise at time of booking that the main office is not actually on site but it was not an issue. You phone them up and they come and collect you.
The Honda jazz we hired was extremely economical and for the cheap rate we got the car (cheapest out of all at airport) it was worth every penny.
My mum loved that the company don't take the money from your card rather just hold a deposit. Very convenient.
On returning the car the kind gentleman drove us back to airport (2min drive )straight away and dropped us off.
We have rented cars off nearly all the companies at Liverpool Airport and will definitely be using Green motion again
Before my arrival at Liverpool airport, I thought this company were great; they had text me with the arrangements and what I needed to do. Seemed very organised.
However, once I got there, they did not seem as organised. I rang, they said they'd be there shortly to collect me in my hire car. 5 minutes later, they rang to say someone else on my flight needed collected so it would be a different vehicle I would be collected in. I thought they would have some form of system running and would be aware that we were both arriving at the same time, and would need collected together.
Anyway, I waited...and waited, the man finally arrived.
He was over the top to start with, but this soon changed.
I had arranged my reservation by email, explaining that I was under 25 and did not own a credit card. Again, they did not seem aware of this when I got to their office. Tried to add on additional charges, which l wasn't having as the emails said that these were already included. Then, they charged me for the lift from the airport to their office, yes only a few pound but not the point! It should be included in the service, as advertised.
He then informed me that the excess on my insurance cover had gone up by a couple of hundred pounds. Surely this should remain the same as what it was when I made the booking. I was also told that he had to take an extra £300 out of my account as I did not have a credit card and this would be refunded to me when I returned the car.. this has never happened to me before but I just wanted to get on the road, I'd be up since 5.30am and this was close to 8pm, so I agreed.
The car itself was great, high spec, 1000miles on the clock, I used £5 petrol and it was nice to drive. Just was I wanted.
Returning the car was another issue. I walked into the office, nobody on the desk. The same man then came out of what looked like a very unorganised back office. He said he needed to go check the car, I said I would go to, he said no and snatched the key from me.
On his return he informed me that there was a dent in the door but if I left a good report online, he wouldn't charge me. There was no dent that I could see.
The refunded then took 4 days to come back into my account.
As someone who works in a customer service based role, I would not use this service again.