Europcar Car Rental - London - Kings Cross Train Station - England - UK

Train / Bus StationEuropcar Car Rental - London - Kings Cross Train Station - England - UK

 
2.0 (2) Verified Renter Rating®
 
2.9 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
136-150 Pentonville Road
Kings Cross
London - England - UK
Postcode
N1 9JE
Country
England - UK
Phone
+44-207-6990607
Latitude
51.5314
Longitude
-0.1137
Is this a Corporate Location?
Yes Yes

Hours

Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
07:30 - 21:00
Friday
07:30 - 21:00
Saturday
07:30 - 16:00
Sunday
07:30 - 16:00
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
GBP - British Pound

Vehicles/Fuel

Vehicle Types Available
  • Commercial Truck
  • Commercial Van

T&Cs

Vehicle Delivery Available
Yes Yes
Vehicle Pickup Available
Yes Yes
Swap Start/End

Verified Renter reviews ®

2 reviews

Overall rating 
 
2.0
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
2.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.3
Vehicle Condition - Inside 
 
2.5
Overall rating 
 
1.2
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Bad company and bad attitude

Bad company that refused to hire us a car to go on holiday with as we couldn't tell them which bank account we opened nearly 15 years ago. We gave them all the id and ticket as required and just before we got the keys they hit us with the new company security questions based on your credit file??? We have hired cars from lots and lots of companies and never heard of this one. We got the question wrong and they refused to rent us a car or give our money back. Con artists!!! Staff didn't care and customer services phone line is a joke, just google them to find thousands of other people complaining about this company Went to another company and hired a car no problem 

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Jo
Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

Europcar UK Excessive charges for repairs

Car itself was fine but on return they claimed I had scratched car.
Charged me £250 on the spot then a further £484 was taken off my credit card, totalling £734 for a tiny scratch of no more than 2cm!!
Customer service terrible, said the charges were nothing to do with them and were decided by their 'approved repairer'.
I have raised a complaint with British vehicle rental and leasing association (BVRLA) and written to Europcar MD in the hope of a review and compensation.
Europcar can still put this right, let's see if they do!

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Unverified Renter Reviews

1 reviews

Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

Europcar kings cross - worst experience ever

Worst customer service experience I have ever had. I told them that a particular document that they were requesting wasn't on the the confirmation email that was sent. Their response was that I should have gone to the Europcar website and read through their requirements and because I booked through a third party it was not their responsibility. Following which I suggested that they should ask their third party adviser to clearly mention their requirements in the future as it is absolutely ridiculous to expect customers to jump from website to website to verify requirements following which I was asked to wait outside the premises as I was being disrespectful. I'm not entirely sure why any customer should have to jump from website to website and why a simple suggestion such as a company should advise their third party providers to publish information clearly should be construed so negatively. At the end of the day I was only the secondary driver and we got the car anyways but I would never rent from Europcar again. Please pay the extra 10 pounds and go somewhere else

Service

Mentionable Staff
Beata
Comments
Deserves to be disciplined if not fired. Extremely rude, unprofessional and unworthy of the job.
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