Europcar Car Rental - London Heathrow Airport - LHR - England - UK

AirportEuropcar Car Rental - London Heathrow Airport - LHR - England - UK

 
1.1 (1) Verified Renter Rating®
 
2.4 (2) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
London Heathrow Airport
Northern Perimeter Road West
Hounslow, Middlesex
West Drayton - England - UK
Postcode
TW6 2QE
Country
England - UK
Phone
+44-208-5643500
Latitude
51.48
Longitude
-0.4715
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
GBP - British Pound

T&Cs

Vehicle Delivery Available
No No
Vehicle Pickup Available
No No
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
1.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Overall rating 
 
1.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

One hour queue, missed my appt, no apologies

Arrived mid week to find I had a queue of 17 people in front of me - I had to leave within 30 mins to make my appointment so thought this would be OK, one hour later still queuing so told staff I would now miss my appointment and need a refund. 10 mins later one guy says to contact Expedia and no apologies for the delay. Complete chaos, avoid unless you like delays.

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Unverified Renter Reviews

2 reviews

Overall rating 
 
2.4
Miles/Kilometres on Pickup 
 
2.3
Location Convenience 
 
2.3
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
2.8
Vehicle Condition - Inside 
 
2.8
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Avoid at all cost.

What ever you do, avoid this car rental at all cost. Horrible service and they just lie flat out! No way you can go in there and not pay extra if they see an opportunity. Will avoid Europcar in the future. The worst experience I have ever had at a car rental.

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Ck
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Europcar will rip you off

Be very careful. Don't rent from Europcar.
Once you get to your holiday destination and you go to collet the car, they will ask you to pay a ridiculous amount of money as deposit which will came out straight away from your account and you will never see again.
I cancelled my rental car and 3 years now still haven't got my refund.
They will say that they will get back to you, don't hold your breath

Service

Mentionable Staff
All the staff in UK or Marrakech
Comments
They are useless, they will not get back to you.
They are trained to rip customers off.
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Overall rating 
 
3.7
Miles/Kilometres on Pickup 
 
3.5
Location Convenience 
 
3.5
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
4.5
Vehicle Condition - Inside 
 
4.5

extra hours/days

Eurocar does not charge late returns by the hour (like US companies), but rather by the day. My extra "day" (for a three hour late return) cost 3.5 times my daily rate.

So, when you book, think about adding an extra day.

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