Europcar Car Rental - London Gatwick Airport - LGW - England - UK

AirportEuropcar Car Rental - London Gatwick Airport - LGW - England - UK

 
3.6 (1) Verified Renter Rating®
 
3.3 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
London Gatwick Airport
International Arrivals
Surrey - England - UK
Postcode
RH6 0NP
Country
England - UK
Phone
+44-871-3843408
Latitude
51.1595
Longitude
-0.1655
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
GBP - British Pound

T&Cs

Vehicle Delivery Available
No No
Vehicle Pickup Available
No No
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Verified Renter reviews ®

1 reviews

Overall rating 
 
3.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0
Overall rating 
 
3.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Beware of Europcar

Absolutely disgusted by the 'service' we have received from Europcar. We waited over an hour to pick up our car which made us late for our destination, and we were then charged a £250 'deposit' (a hold was put on our card until after the car was returned - we're still waiting for it to be returned a week later) of which there was no mention when we booked. I must note that the car itself was in perfect condition and practically brand new, but that is where the good news ends. We deliberately booked to return the car to the Finchley office as it is just up the road from where we live and I've recently had major hip surgery so we wanted to make it as simple as possible. We were due to return the car at 5pm and as we were coming from outside of London I checked the Europcar website to find the branch phone number in case we were delayed by traffic, only to find out that it is closed on a Sunday - a rather vital point that was not mentioned at the time of booking, in our booking confirmation or when we picked up the car. I called their 'customer service' department (which appears to be based in the US meaning they had no real understanding of the geography of London and how much of an inconvenience it would be for us to return it elsewhere) and they had very little sympathy. They told us we had 2 options - 1. Take it right into central London at our own expense and then travel back home again by public transport (a return journey that would take us a minimum of an hour and a half and would be a nightmare with me on crutches and in pain) or 2. Return it on the Monday (not an option as my fiancée works the hours Europcar is open and I obviously cannot drive!). We drove to the branch in the hope that they might have an after hours drop off system (something all other car hire companies we have used in the past have offered) and were thrilled to see a note in the window saying they did and listing a number to call. Finally thinking we'd run into some luck we called the number...only to be met with an automated message that told us the number didn't exist! Our experience with Europcar has been appalling and has meant that something that is meant to be simple and make a journey easier has put us out and cost us in terms of expense (over £175 for two and a half days after all the extra charges when our original booking was £97), time (both in waiting for the car in the first place and the hours spent trying to get a straight answer on how to return it as booked, and then me to make my way there on crutches the next day to return the keys) and our sanity! Really, truly disappointing, we will not be using Europcar again and will be warning everyone we know to follow our lead!

Service

Mentionable Staff
Joe
Comments
The agent who finally served us at Gatwick, Joe, was very friendly and tried his best to make things slightly less painful.
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Unverified Renter Reviews

1 reviews

Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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aha
Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Bad experience from rentalcars.com and Europcar

I have earlier rented cars through rentalcars.com without having any problems. But not this time. I booked a car through rentalcars.com in january 18 2015 and paid for it at the same time.

In May 14 at the Europcar counter in Gatwick I was offered an upgrade to a another car with an extra charge. I accepted that. I was told that the full price should be withdrawn but I should get the prepaid cost (to rentalcars.com) back later. Now it's June 25 and after a long conversation with rentalcars and Europcars I have just given up getting any money back. Their explanation is "misunderstanding". My advice is to rentalcars.com and especially Europcar. If you have to rent a car, either book at the counter and read carefully all details or, if booked in advance, keep to the original deal.

Service

Comments
The female agent was professional and helpful. But afterwards I understand that it all came down to charging me as much as possible.
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