Europcar Car Rental - Chelmsford - England - UK

CityEuropcar Car Rental - Chelmsford - England - UK

 
3.9 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
3 Montrose Road
Dukes Park Industrial Estate
Chelmsford - England - UK
Postcode
CM2 6TE
Country
England - UK
Phone
+44-871-3849984
Latitude
51.7434
Longitude
0.5031
Is this a Corporate Location?
Yes Yes

Hours

Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
08:00 - 13:00
Sunday
CLOSED
After Hours Pickup
No No

Currency/Tax/Deposit

Currency
GBP - British Pound

Vehicles/Fuel

Vehicle Types Available
  • Commercial Truck
  • Commercial Van

T&Cs

Vehicle Delivery Available
Yes Yes
Vehicle Pickup Available
Yes Yes
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
3.9
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0
Overall rating 
 
3.9
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
2.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Unknowingly charged for unknown accident

We received a Mercedes E Class as ours needed to go to the garage. The vehicle was dropped off at our house and returned the next day to the garage without incident. A day later we realised our credit card had been charged for two separate costs, £50 and £227. A few days later we received an email and a voice mail notifying us of an accident that had happened whilst we had the vehicle. We called Europcar to advise that no accident had happened whilst we had the vehicle. They said they would look into it and get back to us. A couple of days later we received an email to say the matter would be taken no further and we would be refunded. The experience with Europcar started off well...we were mostly unimpressed at our card being charged so quickly and without having any idea why. Watch this space on how quickly we get refunded.

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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