Europcar Car Rental - Chelmsford - England - UK
- Commercial Truck
- Commercial Van
Verified Renter reviews ®
Unknowingly charged for unknown accident
We received a Mercedes E Class as ours needed to go to the garage. The vehicle was dropped off at our house and returned the next day to the garage without incident. A day later we realised our credit card had been charged for two separate costs, £50 and £227. A few days later we received an email and a voice mail notifying us of an accident that had happened whilst we had the vehicle. We called Europcar to advise that no accident had happened whilst we had the vehicle. They said they would look into it and get back to us. A couple of days later we received an email to say the matter would be taken no further and we would be refunded. The experience with Europcar started off well...we were mostly unimpressed at our card being charged so quickly and without having any idea why. Watch this space on how quickly we get refunded.