Europcar Car Rental - Cardiff - Roath - Wales - UK

CityEuropcar Car Rental - Cardiff - Roath - Wales - UK

 
0.0 Verified Renter Rating®
 
2.7 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
No No
Address
10 Dominion Way Industrial Est
Newport Road
Cardiff - Wales - UK
Postcode
CF24 1RF
Country
Wales - UK
Phone
+44-2920-496256
Latitude
51.4939
Longitude
-3.1475
Is this a Corporate Location?
Yes Yes

Hours

Monday
08:00 - 18:00
Tuesday
08:00 - 18:00
Wednesday
08:00 - 18:00
Thursday
08:00 - 18:00
Friday
08:00 - 18:00
Saturday
08:00 - 13:00
Sunday
CLOSED
After Hours Pickup
Yes Yes

Currency/Tax/Deposit

Currency
GBP - British Pound

Vehicles/Fuel

Vehicle Types Available
  • Commercial Truck
  • Commercial Van

T&Cs

Vehicle Delivery Available
Yes Yes
Vehicle Pickup Available
Yes Yes
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.

az
Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Rude and patronising woman with bad customer service!

Collecting the vehicle: I pre-hired a van from Europcar Cardiff - Roath and the only information I received was where to pick the van up and what time. When I arrived to pick the van up I was informed that there was not a van available for me but I was just in luck as a van had just been brought back. The gentleman I spoke with was very nice. However, the woman that was dealing with me was very, very patronising. She told me that I needed to bring and do a few things prior to the pick up in order to proceed, things I should have been informed of by email. I had not received any email which she was aware of but she huffed and puffed about it nonetheless. Seconds later the email came through because as she explained, she had only just confirmed it to go through to me now that a van was available. She managed to go through the process after making a big fuss and then came outside to check the van. As she was checking around the van she was adding new damages to the paper work which should have already been noted down beforehand. She also took pictures of the van because clearly she didn't check it properly because the van had only just been returned. I took pictures myself just in case because I know she was rushing which is why she took pictures! I also noticed the van had not been cleaned well and there were quite a few dirt marks. The dirt marks were hard to differentiate from any actual scratches. She then walked away and just said 'Bye.' in a rude manner. Returning the vehicle: I washed the vehicle properly before I returned it which made the prior scratches on the van more visible. As the van was getting checked by another woman who was very nice, she pointed out a tiny little scuff on the front of the van. I checked my photos but it was hard to tell as the scratch was on an angle between the front and side and my photographs didn't really show this angle. We went back inside and the nice lady called out the patronising woman I had first dealt with from before. I remembered her taking photos of the vehicle and mentioned this to her so they could see if she had a photo of the angle to see if the scratch was there or not before. But, she just laughed and said 'Why would I take photos?' which made things very awkward because she was lying. She went outside to check the scratch and came back and said 'I don't remember that being there before' (If you can't remember taking pictures, you're not going to remember a little scuff, which was likely covered in dirt at the time, are you?!) she was no help at all, in fact was making things worse by being dramatic. The nice gentleman then went to have a look and came back and said 'It's fine we can get that out, it's only small' and was no big deal. The patronising woman then continued to make a fuss about it by saying 'If it was deeper it would have been chargeable, Blah blah blah' (Well, if you would have done your job properly in the first place and not been such an unpleasant person to be around all of this could have been prevented.) I'm not going to mention the name of this person but you will know straight away if you go there to hire (which I do not recommend because she will probably try to charge you for damages on vehicles that she didn't mark down correctly on the paper work). Be careful, look thoroughly and take detailed pictures yourself. I only gave a one star on staff/quality of service because others were nice. Otherwise it would be zero! Would never return because of her! 

Was this review helpful to you?