Review Detail

Overall rating 
 
1.1
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

One hour queue, missed my appt, no apologies

Arrived mid week to find I had a queue of 17 people in front of me - I had to leave within 30 mins to make my appointment so thought this would be OK, one hour later still queuing so told staff I would now miss my appointment and need a refund. 10 mins later one guy says to contact Expedia and no apologies for the delay. Complete chaos, avoid unless you like delays.

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