Review Detail

Overall rating 
 
4.3
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Stay away - ripoff artists

I rented a brand-new Vauxhall for a road journey around the United Kingdom. In Cardiff I received a parking charge notice from Indigo Park Services. To avoid any hassles I took care of that immediately using Indigo's online system, even before returning the rental car. However several weeks after returning to my home country I received a letter from Avis-Victoria informing me that they had received notice of that parking infraction, and were charging me 30 pounds Sterling as administrative fee (on top of the parking charge itself). I contacted Indigo who confirmed I had no outstanding parking charge. Yet Avis insisted on charging the 30 pounds administrative fee. I tried contacting them by phone but it was impossible to get through their different menus to anyone who could actually deal with the issue. Ended up spending nearly as much on international phone charges. These people are crooks, stay away from them.

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