Worst company ever
What a nightmare!
I pre-paid the car and received a "congratulation" email but when I went to the desk the refused to give me the car. They said that they didn't receive the payment (even showing them my email) and that I needed extra documents.
No apologies, no help, no car...and I paid for literally nothing as they kept my money!
All they said was "you shouldn't have booked on Internet"!
What a disgrace, I felt robbed, terrible experience!