Budget Car Rental - London Luton Airport - LTN - England - UK

AirportBudget Car Rental - London Luton Airport - LTN - England - UK

 
0.0 Verified Renter Rating®
 
2.8 (1) Unverified Renter Rating

Details

Address
Luton Airport
Avis Counter Bedfordshire
Luton - England - UK
Postcode
LU2 9LY
Country
England - UK
Phone
0844 544 4646
Latitude
51.877842
Longitude
-0.3763664
Airport Service
On Airport - Counter & Car in Terminal

Currency/Tax/Deposit

Currency
GBP - British Pound

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
4.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.8
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
4.0

Overcharge/Damage Scam

Had to pickup and drop off in the dark - with drop off approx 30mins prior to the station opening so no drop off inspection. Had the car for 2 days, the car had a lengthy list of existing small scratches etc, however almost a month following the rental I received an invoice by email simply stating “damage” and “£885” - it too another 3 weeks to receive any “evidence” with two very minor surface scratches being allocated to me - at worst £100 to rub out - I still maintain that I added nothing to the existing damage.

If you want carefree motoring and not to have a major sting in the tail then stay away from these crooks. It’s all down to how each rental station is operated and this one has horrendous customer service.

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