Avis Car Rental - London Heathrow Airport - LHR - England - UK

AirportAvis Car Rental - London Heathrow Airport - LHR - England - UK

 
0.0 Verified Renter Rating®
 
2.9 (1) Unverified Renter Rating

Details

Preferred / Club Service Available
Yes Yes
Address
London Heathrow Airport
Car Rental Centre
Northrop Road
West Drayton - England - UK
Postcode
TW6 2QA
Country
England - UK
Phone
08445446000
Latitude
51.4798919
Longitude
-0.4312489
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours
After Hours Pickup
Yes - On Request Yes - On Request
After Hours Surcharge
40.00

Currency/Tax/Deposit

Currency
GBP - British Pound
Tax Rate
20%
ECO / VRF per day
1.31

Vehicles/Fuel

Fuel Policy
Full to Full
Vehicle Types Available
  • Manual / Stick Shift
  • Automatic Transmission
  • Estate / Stationwagon
  • Minivan / People Carrier
  • Prestige / Luxury
  • Commercial Van

Age/Drivers

Minimum Age
18 years
Young Driver Surcharge
32.50 per day - under 25 years
325.00 maximum per rental
Only available on groups A/B/C
Additional Drivers per Day
7.50

Insurance

CDW Price per Day
6.50 - All Car Groups
Collision Damage Waiver Excess
650.00 - Groups A/B
800.00 - Groups C/E/G/I
950.00 - Groups D/F/H/J/K/L/M/N/O/P
Theft Protection Price per Day
3.50 - All Car Groups
Theft Protection Excess
650.00 - Groups A/B
800.00 - Groups C/E/G/I
950.00 - Groups D/F/H/J/K/L/M/N/O/P
WI Price per Day
1.67
WI Price per Rental
16.70
Windscreen Insurance Excess
Zero
LIS Price per Rental
Included - Unlimited coverage for third party personal and property damage
PAI Price per Day
4.75

Equipment

GPS Unit
Yes Yes
GPS Price per Day
11.66
GPS Price per Week
81.62
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
7.08
Baby Capsule Price per Rental
70.80
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
7.08
Child Seat Price per Rental
70.80
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Rental
8.33
Toll Pass
Yes Yes
Toll Pass Price per Day
London Congestion Charge = 8.00 - 10.00 | see www.tfl.gov.uk

One Way Rentals

Domestic One Way Rental Information
Groups A/G/I/J/N fees apply
Free of charge for other car groups
International One Way Rental Information
Fees and restrictions apply - quoted during reservation
GPS not permitted on international one way
Permitted Cross Border Travel
Belgium | Channel Islands | France | Luxembourg | Netherland | Rep of Irland | Andorra | Austria | Bulgaria | Canary Islands | Corsica | Cyprus | Czech Republic | Denmark | Finland | Germany | Gilbraltar | Greece | Hungary | Italy | Liechenstein | Malta | Monaco | Norway | Poland | Portugal | Romania | San Marino | Sardinia | Sicily | Slovenia | Spain | Sweden | Switzerland | Turkey
Forbidden Cross Border Travel
All countries and islands not specified above
Special Conditions
Category E FORBIDDEN in Italy and South of France
Cross Border Additional Fees
1-7 days = 75.00
8-14 days = 95.00
15-21 days = 115.00
22+ days = 135.00

T&Cs

Roadside Assistance Available
Yes Yes
Grace Period
29 minutes
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.9
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
3.5

Wrongfully charged

I rented a diesel car at Avis London Heathrow. The documents clearly stated that the car was a diesel and it was verbally reconfirmed when I left the lot. Upon returning the car, I stopped at a gas station and asked them to fill the tank with diesel which they did. One month later, I saw on my credit card statement that I had been billed more than twice the agreed amount by Avis. When calling customer service, I was advised that had damaged the car with the wrong fuel. I sent the agreement, where it is clearly stated that the vehicle is a diesel, and with that the receipt from the petrol station where diesel was also noted. Many months have passed, and every time I call, I am being advised that this is still under review. I find this to be terrible service and do not recommend anyone to use AVIS as a result

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