Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Fox (Erboy) rent a car (Istanbul airport)

They posted having an in-terminal office. When we arrived the office was closed with no signs on the closed office. They did not contact/ inform us with the new info. Had a very hard time trying to contact them. Had to wait for a long time for someone to take us and the luggage from the airport to the new office outside the airport. Staff did not even apologize for our hard time and inconvenience. The car was dirty and the gas tank was not full. (promised full to full). Instead of holding funds on the credit card they actually posted the charges and later refunded the amount after returning the car. The currency exchange transactions (buy and refund) on the credit card means losing money on the transactions (twice). Not recommended at all.

Was this review helpful to you? 

Comments

 
 
Ordering 
 
Already have an account? or Create an account