Hertz Car Rental - Port of Spain Trinidad Piarco International Airport - POS - Trinidad and Tobago

AirportHertz Car Rental - Port of Spain Trinidad Piarco International Airport - POS - Trinidad and Tobago

 
0.0 Verified Renter Rating®
 
2.5 (3) Unverified Renter Rating

Details

Address
TT Post National Mail Center
Port Of Spain - Trinidad and Tobago
Country
Trinidad and Tobago
Phone
8686696239
Latitude
11.2267851
Longitude
-60.6517354
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
05:00 - 23:00
Tuesday
05:00 - 23:00
Wednesday
05:00 - 23:00
Thursday
05:00 - 23:00
Friday
05:00 - 23:00
Saturday
05:00 - 23:00
Sunday
05:00 - 23:00

Currency/Tax/Deposit

Currency
TTD - Trinidad and Tobago Dollar

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
15.00

Equipment

Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
10.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
10.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
10.00
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Unverified Renter Reviews

3 reviews

Overall rating 
 
2.5
Miles/Kilometres on Pickup 
 
2.3
Location Convenience 
 
2.8
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.8
Vehicle Condition - Inside 
 
4.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
4.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
5.0

unreliable ,rude and inefficient service

Worst car rental company ever

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Mj
Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
4.0
Vehicle Condition - Inside 
 
4.0

Customer service

I've rented from Hertz my last visits because its the best of the rental car companies in my opinion. However; there customer service is inefficient. Your wait is long. They act like your inconveniencing them and they don't honor coupons correctly with reservations that were made in the US. I ended up paying twice as expected for 1 week rental.

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Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Hertz is not a serious : too many problems (scam, booked SUV not available 2 times..)

I booked a car thru Hertz.com and it was mentionned that the office was at the Trinidad Piarco airport. On arrival : i searched the Hertz office inside the airport and it was not there. I learned the office was outside of the airport and you have to call to be picked up to go to the office. So Hertz lied when they said the office was at the airport and i waste a lot of time.
There was a major problem to take the car : the deposit which was not a pre-authorization on my Amex but a real payment of 500 US $. My account is in Euros and i will have to pay change fees for the paiement in dollars to euros , and when they will refund : the same fees will be charged for the conversion of dollars to euros. So around 10% of the 500$ will be lost for me and it doubled the rate of the car because i just rented it for 1 day.
So i just left without a car because such prehistoric behavior with a real deposit is unacceptable and i will never use Hertz again because i had so many problems with them : 2 times (Jamaica, Domenican Republic) they don't delivered the SUV booked for months and i had to change my itinerary, i have been also scamed by Hertz in some countries (they charged for a full tank in italy when the car has been refueled, they charged my card in Panama after the return without incidents, they also charged me in Italy for "police" ticket but when you asked the copy of this ticket : they can't provide it). So with Hertz : you have to check carefully your credit card account because they keep your credit card number and will be able to use it. I don't say all Hertz agencies are dishonnest but i had a lot of problems with some of them because it's a real problem to be refund.
So there is no way i will use again Hertz for my rental cars. And their customer service is very slow to answer and when you say you wasted your vacations because you had to modify your plans and itinerary because you didn't get the booked SUV : they are just very sorry -
They are right : it doesn't cost anything - excuses are free ! so boycott Hertz because it's not a serious company. I used their competitors and i don't get so much problems.

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