Review Detail

Overall rating 
 
2.0
Miles/Kilometres on Pickup 
 
2.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Poor treatment of customer at Budget Rental Trinidad

Budget provided a defective car that not only delayed/canceled our plans but required us to incur additional costs. We picked up the car 12/26 330pm when we arrived at the Hilton Hotel around 430PM the car would not turn on & was left in Valet at front of hotel to our embarrassment. Hotel valet called local budget office a few times. One man answered & responded that he would come to correct. We waited several hours, no one showed up, or called back. Next day hotel staff found someone to help us, we assumed the problem resolved & carried on 12/27. Morning of 12/28 vehicle stopped working while we were on the road. A man at nearby shop helped start the car. To avoid further disruptions, we took it back to the airport. The lady working called a manager, he accused us of lying & refused to contact the Hotel and local shop to verify what happened. We contacted budget corp. via email & twitter to report the issues. Their response was to call the local budget office. Poor response.

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