Unverified Renter Reviews
Rented a car from budget Piarco in February 2016, car that was given to me was a bit scratched up on the outside but it's expected as it being a rental, vehicle worked very good staff was very friendly and efficient also exchange rate was a bit high so my over all option was very good .
Poor treatment of customer at Budget Rental Trinidad
Budget provided a defective car that not only delayed/canceled our plans but required us to incur additional costs. We picked up the car 12/26 330pm when we arrived at the Hilton Hotel around 430PM the car would not turn on & was left in Valet at front of hotel to our embarrassment. Hotel valet called local budget office a few times. One man answered & responded that he would come to correct. We waited several hours, no one showed up, or called back. Next day hotel staff found someone to help us, we assumed the problem resolved & carried on 12/27. Morning of 12/28 vehicle stopped working while we were on the road. A man at nearby shop helped start the car. To avoid further disruptions, we took it back to the airport. The lady working called a manager, he accused us of lying & refused to contact the Hotel and local shop to verify what happened. We contacted budget corp. via email & twitter to report the issues. Their response was to call the local budget office. Poor response.
DO NOT RENT FROM THIS COMPANY
DO NOT RENT FROM THIS COMPANY AT THIS LOCATION. I had to make an emergency trip to Trinidad to bury my Father and on my return home and check my account realized my card was swiped twice for a rental i payed cash for, after making a complaint when i got back to the US I received an email from the supervisor at Budget Trinidad asking to please respond to my initial complaint saying it was a misunderstanding , after refusing to do that the supervisor Johnathan asked if I can wait until the end of the month for my refund as the agent will take full responsibility. As of now am still waiting on any response from them after several emails attempts on my part. In my opinion, this was not the first time this happened I just caught them in the act. why I say this its because the last time they submitted a third charge was the day I left Trinidad after my Dad's funeral. HOW UNETHICAL, I will never ever use this company again I will have my bank investigate those charges. RENTERS BEWARE OF THE DISHONESTY.
WORST WORST WORST RENTAL COMPANY
ABSOLUTELY THE WORST WORST WORST SERVICE!!!..BOOKED THROUGH ORBITZ AND ARRIVED IN TRINIDAD AND TOBAGO, AND SAT BY THE COUNTER FOR 2 1/2 HOURS BEFORE A WOMAN SHOWED UP AND SIMPLY SAID THERE WAS NO CARS. A FRIEND OF MINE ARRIVED 4 AM THE DAY BEFORE AND WAITED AN HOUR BUT NEVER EVEN SAW ANYONE,,,,DEFINITELY GOING TO WRITE WORST REVIEW ON ORBITZ ABOUT THESE PEOPLE..TERRIBLE!!!!!...FIRST AND LAST TIME USING THIS COMPANY
HORRIBLE CAR & ILLEGAL TRANSACTIONS
On the afternoon of Sunday April 21, I rented a car that was mechanically defective. The 1st car they tried to give me had the passenger side interior door handle fall off even before I drove the car. So I asked for a different car. The replacement car was at least 10-years old. The hubcaps were held on with zip ties. the interior smelled funny, the rear side panels were held on with drywall screws. It was obvious that the car had been in numerous wrecks from the horrible way the body was hanging on the car. (I HAVE PICTURES TO PROVE THIS)
At 7:30 AM on Monday April 22, I returned the car, because there were alignment issues. The customer service staff warned me that I may have issues with the return contract. So very soon afterwards I contacted Budget in the US to register my concerns. I was told that they would only charge me for 1-day's rental, and the local . It is now 3-weeks later and the FULL CHARGE is still on my Credit Card, and going into the next billing cycle (so I also have interest charges accruing)
They are also charging an Exchange Rate that is HIGHER than the Trinidad & Tobago Central Bank's approved rate (which I believe is ILLEGAL, so I'm checking with some attorneys).
According to Budget US I was only chafged for 1-day. I had to send a copy of my credit card statement to show that I was being charged the FULL AMOUNT! So even the franchisee in Trinidad is ROBBING Budget US.