Unverified Renter Reviews
Rented a car from budget Piarco in February 2016, car that was given to me was a bit scratched up on the outside but it's expected as it being a rental, vehicle worked very good staff was very friendly and efficient also exchange rate was a bit high so my over all option was very good .
Poor treatment of customer at Budget Rental Trinidad
Budget provided a defective car that not only delayed/canceled our plans but required us to incur additional costs. We picked up the car 12/26 330pm when we arrived at the Hilton Hotel around 430PM the car would not turn on & was left in Valet at front of hotel to our embarrassment. Hotel valet called local budget office a few times. One man answered & responded that he would come to correct. We waited several hours, no one showed up, or called back. Next day hotel staff found someone to help us, we assumed the problem resolved & carried on 12/27. Morning of 12/28 vehicle stopped working while we were on the road. A man at nearby shop helped start the car. To avoid further disruptions, we took it back to the airport. The lady working called a manager, he accused us of lying & refused to contact the Hotel and local shop to verify what happened. We contacted budget corp. via email & twitter to report the issues. Their response was to call the local budget office. Poor response.
Budget Car Rental - Piarco International Airport - Trinidad and Tobago
I recently booked a rental car from Budget Car Rental as part of package deal from American Airlines. We were scheduled to pick the car up on 5/16/2018 at 10:00 PM however our flight was delayed and didn't land until 2:00 AM on 5/17/2018. By this time the Budget desk at the airport was closed, so we returned later that morning at 11:00 AM. The front desk was unattended for 30 minutes, until the attendant, Chad, returned to assist us. We were given a Nissan Tiida and were on our way. The next day, my wife, mother and myself decided to go to Las Cuevas beach in Trinidad. It is on this trip, my first with the vehicle, that the car breaks went out on us on our decent down the mountain side. By the grace of God, we did not die that day, as I was able to maneuver the car to the roadside safely. We immediately tried to call the Budget desk, but again were unsuccessful for at least 20 minutes. When we eventually did get onto someone, they said they would call us back in 5 minutes to resolve the issue. We waited 15 minutes and then called back. This time the attendant said they had dispatched someone to get us, however, when we tried to post follow up questions, we were told that they were attending to a customer and would have to wait. The attendant then informed us that an upgrade car, a "newer model" Toyota Yaris was sent for us. Two hours later, someone arrived in another Nissan Tiida. The person introduced themselves as Sunil, and after inspecting our vehicle, confirmed that it would be unsafe to drive any further. I informed Sunil that we were told a Toyota Yaris had been offered, however, Sunil informed us that there were issues with that vehicle. I asked Sunil if he could be certain the car he came in had no brake issues, however he said he could not, but it got them there safely, even though he informed us that the replacement car did have issues. Specifically, the front right tire had a flap stuck under it, which was constantly rubbing against the tire. Additionally, we noticed that once the air conditioning was turned on, the car began to shake and rattle. We reluctantly took the replacement car and drove back to the airport. There, we asked Chad to speak to the manager. Chad informed us, after 30 minutes of phone calls, that the manager was inaccessible now and we could return the next morning, where our issues would be addressed. The next morning, 5/19/2018, at 9 AM we arrived at the Budget desk, where, again we had to wait 30 minutes at the unattended desk before being seen. At that time, a different attendant, Jonathan, approached us. We asked Jonathan if he had been informed about our issue, to which he indicated he had no idea what we were talking about. We then relayed the story to him and asked to speak to the manager. Jonathan made a phone call and put Sunil on the line. I asked him if he was the manager, to which he said no, just an office clerk. I asked Sunil if he could get the manager on the line, and he said he would try. We never got to speak to the manager that day. After an hour of back and forth, we asked Jonathan for a refund, to which he declined saying they could not reverse the charges on the card and had no cash on hand. Not only that, but, we would have to wait until Monday, for them to write a letter to the bank requesting a refund. So now, not only did we have a defective replacement vehicle, but we also could not get a refund until days away. Jonathan offered us the same Toyota that we were told had issues with the air conditioning, which at this point we felt we had no choice but to accept, since, the manager wouldn't address us, we couldn't get a refund, and we did not trust the Nissan Tiida that we were given. Given the fact that we were only in the country for 6 days and spent almost 3 of those days trying to address a situation where we almost died, and in the end still did not have our grievances fully addressed, this must be the worst incident of negligence, poor customer service, and blatant disrespect I and my family have ever experienced. The management of Budget Car Rental need to take a serious look at the Piarco, Trinidad franchise, as the current owner "Sue's Auto Rental", is going to get someone killed in one of your vehicles at this rate.
HORRIBLE CAR & ILLEGAL TRANSACTIONS
On the afternoon of Sunday April 21, I rented a car that was mechanically defective. The 1st car they tried to give me had the passenger side interior door handle fall off even before I drove the car. So I asked for a different car. The replacement car was at least 10-years old. The hubcaps were held on with zip ties. the interior smelled funny, the rear side panels were held on with drywall screws. It was obvious that the car had been in numerous wrecks from the horrible way the body was hanging on the car. (I HAVE PICTURES TO PROVE THIS)
At 7:30 AM on Monday April 22, I returned the car, because there were alignment issues. The customer service staff warned me that I may have issues with the return contract. So very soon afterwards I contacted Budget in the US to register my concerns. I was told that they would only charge me for 1-day's rental, and the local . It is now 3-weeks later and the FULL CHARGE is still on my Credit Card, and going into the next billing cycle (so I also have interest charges accruing)
They are also charging an Exchange Rate that is HIGHER than the Trinidad & Tobago Central Bank's approved rate (which I believe is ILLEGAL, so I'm checking with some attorneys).
According to Budget US I was only chafged for 1-day. I had to send a copy of my credit card statement to show that I was being charged the FULL AMOUNT! So even the franchisee in Trinidad is ROBBING Budget US.