Budget Car Rental - Port of Spain Trinidad Piarco International Airport - POS - Trinidad and Tobago
Unverified Renter Reviews
Budget Car Rental - Piarco International Airport - Trinidad and Tobago
I recently booked a rental car from Budget Car Rental as part of package deal from American Airlines. We were scheduled to pick the car up on 5/16/2018 at 10:00 PM however our flight was delayed and didn't land until 2:00 AM on 5/17/2018. By this time the Budget desk at the airport was closed, so we returned later that morning at 11:00 AM. The front desk was unattended for 30 minutes, until the attendant, Chad, returned to assist us. We were given a Nissan Tiida and were on our way. The next day, my wife, mother and myself decided to go to Las Cuevas beach in Trinidad. It is on this trip, my first with the vehicle, that the car breaks went out on us on our decent down the mountain side. By the grace of God, we did not die that day, as I was able to maneuver the car to the roadside safely. We immediately tried to call the Budget desk, but again were unsuccessful for at least 20 minutes. When we eventually did get onto someone, they said they would call us back in 5 minutes to resolve the issue. We waited 15 minutes and then called back. This time the attendant said they had dispatched someone to get us, however, when we tried to post follow up questions, we were told that they were attending to a customer and would have to wait. The attendant then informed us that an upgrade car, a "newer model" Toyota Yaris was sent for us. Two hours later, someone arrived in another Nissan Tiida. The person introduced themselves as Sunil, and after inspecting our vehicle, confirmed that it would be unsafe to drive any further. I informed Sunil that we were told a Toyota Yaris had been offered, however, Sunil informed us that there were issues with that vehicle. I asked Sunil if he could be certain the car he came in had no brake issues, however he said he could not, but it got them there safely, even though he informed us that the replacement car did have issues. Specifically, the front right tire had a flap stuck under it, which was constantly rubbing against the tire. Additionally, we noticed that once the air conditioning was turned on, the car began to shake and rattle. We reluctantly took the replacement car and drove back to the airport. There, we asked Chad to speak to the manager. Chad informed us, after 30 minutes of phone calls, that the manager was inaccessible now and we could return the next morning, where our issues would be addressed. The next morning, 5/19/2018, at 9 AM we arrived at the Budget desk, where, again we had to wait 30 minutes at the unattended desk before being seen. At that time, a different attendant, Jonathan, approached us. We asked Jonathan if he had been informed about our issue, to which he indicated he had no idea what we were talking about. We then relayed the story to him and asked to speak to the manager. Jonathan made a phone call and put Sunil on the line. I asked him if he was the manager, to which he said no, just an office clerk. I asked Sunil if he could get the manager on the line, and he said he would try. We never got to speak to the manager that day. After an hour of back and forth, we asked Jonathan for a refund, to which he declined saying they could not reverse the charges on the card and had no cash on hand. Not only that, but, we would have to wait until Monday, for them to write a letter to the bank requesting a refund. So now, not only did we have a defective replacement vehicle, but we also could not get a refund until days away. Jonathan offered us the same Toyota that we were told had issues with the air conditioning, which at this point we felt we had no choice but to accept, since, the manager wouldn't address us, we couldn't get a refund, and we did not trust the Nissan Tiida that we were given. Given the fact that we were only in the country for 6 days and spent almost 3 of those days trying to address a situation where we almost died, and in the end still did not have our grievances fully addressed, this must be the worst incident of negligence, poor customer service, and blatant disrespect I and my family have ever experienced. The management of Budget Car Rental need to take a serious look at the Piarco, Trinidad franchise, as the current owner "Sue's Auto Rental", is going to get someone killed in one of your vehicles at this rate.
Rented a car from budget Piarco in February 2016, car that was given to me was a bit scratched up on the outside but it's expected as it being a rental, vehicle worked very good staff was very friendly and efficient also exchange rate was a bit high so my over all option was very good .
Budget Trinidad Worst Cars
The car given to me had close to 70,000miles. It seemed very old and was tried to be repainted a few times with a very bad paint job. It had scratches all over the place, the rear bumper was out of place, there were plastic panels on the sides of the car that were not even painted. The front train was in very bad condition, the car sometimes would not even turn on because the pole on the battery was loose and the car alignment was definitely off. This is a car that they should not even be renting out.
Budget Piarco Scam Artists
Rented a car from Budget Rentals at Piarco Airport. First car we were given was a pile of junk with ten of thousands of miles on it. It overheated and subsequently shut down in the middle of a busy intersection, putting my family's safety in jeopardy. 2nd car delivered was also a wreck, but the a/c worked and we were ready to get back on our way. Fast fwd to returning the car and I asked why I was charged more than our agreed upon cost of $500.00 USD for the rental. This is when the budget staff informed me that I signed their contract where they use a fictitious fraudulent exchange rate of 7 local dollars to the USD. The real exchanged rate varies daily between 6.4 and 6.5 approx. This budget dealer uses fraudulent business practices to extract additional monies for an already horrifically overpriced rental. I would refuse to use them unless they use the legal exchange rate of the current business day. Please don't fall for their deceitful business practices. I asked the budget girl behind the desk several times to make it right and she only said she can do nothing. I asked for manager or owner and was told they were in Cancun Mexico, ironically at a Busget rental car meeting for dealers. I felt everything I was told was a lie and this is how this location does business by fraud and deceit. Shame on you for using a good name like budget and turning it into a 3rd world rip-off scam. NEVER AGAIN!!!!!!!