Hertz Car Rental - Palma de Mallorca Airport - PMI - Balearic Islands - Spain
Unverified Renter Reviews
Be carefulle with Hertz/Thrifty, Palma
We rented a caprio for 24 hours. Staff and service in airport desk was really nice and helpfull. We were offered to drop off the car a litle later the next day so we didn´t have to wait so long in the airport for our plane. We were happy. BUT a few days later, an amout equal to 2 extra days (!) were drawn from my credit card. I got no explanation or reciept for this. I tried to call them on the phone but they didn´t answer. Finally I got an email telling me that the car was dropped of to late eventhough it was not - somebody in Hertz/Thrifty messed up. We dropped of the car 1/2 hour before we were told to in the airport. Hertz/Thrifty has not answered my emails since the only email I got. Be carefull - get an recieps when dropping of the car - be sure that it confirmes the time. I got cheated by Hertz/Thrifty and "customerservice" doesn´t answer on the phone. I still have not got any receipt for the extra rent: Worse experience with car rentak I have ever had - I am sad to say
I will NEVER use Hertz again!
Waited an hour to be served. The staff actually asked us to write and complain and said that things had been this poor for a long time. The car was badly scratched and after a few days we had to return it as the brakes were faulty. When we returned the car I spoke with the manager and despite me staying calm and polite, his attitude was appalling. Other people were equally unhappy. I will never use them again!!!!!!!
We told the clerk 3x no additional insurance then she said ok sign authorizing the deposit on your card so we did and it turns out we actually signed for full coverage insurance which in 20 yrs we have never added. We only found out upon return and they wouldn't do anything. If they would have called the clerk that gave us the car I'm sure she would remember scamming us and hopefully would at least feel bad. We prepaid for this rental and also denied the insurance at time of prepayment.