Hertz Car Rental - Palma de Mallorca Airport - PMI - Balearic Islands - Spain

AirportHertz Car Rental - Palma de Mallorca Airport - PMI - Balearic Islands - Spain

 
0.0 Verified Renter Rating®
 
3.5 (3) Unverified Renter Rating

Details

Address
Palma De Mallorca Airport
Palma De Mallorca - Balearic Islands - Spain
Postcode
7611
Country
Balearic Islands - Spain
Phone
971 789670
Latitude
39.548951
Longitude
2.729941
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
07:00 - 24:00
Tuesday
07:00 - 24:00
Wednesday
07:00 - 24:00
Thursday
07:00 - 24:00
Friday
07:00 - 24:00
Saturday
07:00 - 24:00
Sunday
07:00 - 24:00

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
37.56
Super CDW Price per Day
22.00
Theft Protection Price per Day
8.77
PAI Price per Day
8.40
PAI Price per Week
58.80

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
GPS Price per Day
16.00
GPS Price per Week
70.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
11.00
Baby Capsule Price per Week
60.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
11.00
Child Seat Price per Week
60.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
11.00
Booster Seat Price per Week
60.00
Swap Start/End

Unverified Renter Reviews

3 reviews

Overall rating 
 
3.5
Miles/Kilometres on Pickup 
 
4.3
Location Convenience 
 
4.3
Staff / Quality of Service 
 
1.5
Vehicle Condition - Outside 
 
3.7
Vehicle Condition - Inside 
 
4.2
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
4.3
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
2.5
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
4.5

Be carefulle with Hertz/Thrifty, Palma

We rented a caprio for 24 hours. Staff and service in airport desk was really nice and helpfull. We were offered to drop off the car a litle later the next day so we didn´t have to wait so long in the airport for our plane. We were happy. BUT a few days later, an amout equal to 2 extra days (!) were drawn from my credit card. I got no explanation or reciept for this. I tried to call them on the phone but they didn´t answer. Finally I got an email telling me that the car was dropped of to late eventhough it was not - somebody in Hertz/Thrifty messed up. We dropped of the car 1/2 hour before we were told to in the airport. Hertz/Thrifty has not answered my emails since the only email I got. Be carefull - get an recieps when dropping of the car - be sure that it confirmes the time. I got cheated by Hertz/Thrifty and "customerservice" doesn´t answer on the phone. I still have not got any receipt for the extra rent: Worse experience with car rentak I have ever had - I am sad to say

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Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
3.0

I will NEVER use Hertz again!

Waited an hour to be served. The staff actually asked us to write and complain and said that things had been this poor for a long time. The car was badly scratched and after a few days we had to return it as the brakes were faulty. When we returned the car I spoke with the manager and despite me staying calm and polite, his attitude was appalling. Other people were equally unhappy. I will never use them again!!!!!!!

Service

Comments
Shocking attitude of staff. They simply said "if you're not happy, just complain". An hour wait at pick up and people were visibly frustrated. STAY AWAY from Hertz!!!!!
Was this review helpful to you? 
Overall rating 
 
4.0
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
5.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
5.0

Scammed Beware

We told the clerk 3x no additional insurance then she said ok sign authorizing the deposit on your card so we did and it turns out we actually signed for full coverage insurance which in 20 yrs we have never added. We only found out upon return and they wouldn't do anything. If they would have called the clerk that gave us the car I'm sure she would remember scamming us and hopefully would at least feel bad. We prepaid for this rental and also denied the insurance at time of prepayment.

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