Goldcar Car Rental - Palma de Mallorca Airport - PMI - Balearic Islands - Spain
- Manual / Stick Shift
- Automatic Transmission
- Estate / Stationwagon
- Minivan / People Carrier
- Prestige / Luxury
One Way Rentals
Verified Renter reviews ®
At the desk GOLDCAR at Palma de Mallorca airport I paid 281 euros (118 I was reimbursed for the fuel) for a super cover and mega relax cover that I never asked despite Miss (no one spoke Italian!) Spanish told me not to Was a payment and that the refund would take place within 7 hours after the car's return. Behavior very desperate as it already knew that I had already paid the car and full coverage at Rentalcars! I was worn out and since it's not the first time that car hire abroad I think I was cheated for the lack of fairness from the Goldcar bench in Palma de Mallorca airport. I've read many negative reviews about you and I was hoping they were not true but I have to recompense. I also work in commerce but behaving so is very incorrect! — at Palma de Mallorca Airport (PMI), 07611 Palma, Illes Balears, Spain feeling angry
Do not book Goldcar. I have reserved a car with them for a forthcoming holiday in Mallorca. I need to modify my booking. It is impossible. It is also impossible to cancel despite their so called free cancellations policy. No one ever answers any of the phone lines. Now having read all the other negative reviews about Goldcar, I wish that I had never come across them. I am flying to Mallorca with a sense of dread.
AVOID GOLDCAR! IT'S A SCAM!
Do yourself a favor and google 'goldcar review' before booking with them. Or look at twitter-account @GoIdcar_Victims.
We chose goldcar because rentalcars.com presented them as being the cheapest by far. It turned out to be a scam.
When we wanted to pick up the car at Palma de Mallorca airport we had to wait in line for 1,5 hours (on 10 april; low season).
We would have had to wait an hour longer if we hadn't used the "express lane". This cost us an additional €20,-. We were told that the queue is always that long, day and night.
The main reason it takes so long is because by the time it's your turn you're pressured aggressively and repeatedly to take the goldcar insurance that will set you back an extra €148.
They claim that the insurance bought online is not all-risk (which was not true). When we repeatedly said we were happy with our current insurance goldcar required a €1.200 surety on my creditcard. Ok. We also had to pay in advance for a full fuel tank. When dropping the car the remainder of the fuel would be repaid automatically.
As you may have guessed by now: nothing was repaid although fuel was left in the tank. No response to e-mail and twitter messages.
Still we feel we were lucky; we've read so many horror story online about these crooks that we count our blessings; many customers discovered strange credit card deductions by goldcar afterwards. This is the reason why only now, after receiving the final receipt of rentalcars.com, I feel save to write this review.
For an additional few bucks a day I would've preferred a real rental car company. Would have saved me a lot of time and aggravation. And stress afterwards, checking my credit card charges. I do not understand how goldcar is awarded a 7 on rentalcars.com, daughter of booking.com. What astonishes me the most is that this kind of 'service' still exists in 2015. How can it be that goldcar.com is still in business?
Unverified Renter Reviews
Fraudulent behaviour by staff
When i picked up the car, they charged my credit card some amount which they claimed would be as security if we returned the car without gas/and or something happened to the car. I specifically asked if they charged me for any additional insurances, which the person behind the counter declined. I was surprised that they did not refund roughly EUR 270 as we left the tank 3/4 full. When i called Goldcar they claimed i had signed up for additional coverage (which did not make sense as i had additional coverage from the online booking). Trying to reach out to Goldcar to get an explanation or even a settlement notice for the amount withheld, has been a waste of time.
The rental ended up costing three times more due to being charged these extra cost without my consent.
I cannot believe such an unprofessional (and even lying) company manage to remain in business.
I will never use Goldcar again, and i can only try to communicate this to others so that other people can avoid having such a bad car rental experience.