Miles/Kilometres on Pickup
Staff / Quality of Service
Vehicle Condition - Outside
Vehicle Condition - Inside
Oh my goodness! NEVER AGAIN! I booked on the Jet2 site, so assumed they were OK - I will also be leaving negative feedback for Jet2 for associating with them. We waited over an hour to be served. You have to queue to get a ticket (from an operator who is also serving people who have already been queuing, so are angry that you're interrupting to get a ticket) only to return to the end of the queue so you can EVENTUALLY be served! You have no idea how much they're going to charge, you're bullied into taking extra insurance - even though I thought I'd covered that with the online booking. I've yet to dare to see what my credit card bill is. The operator then sent me to the wrong place to collect - behind the coffee bar (she said) we were trailing around like idiots looking for GOLDCAR Bay 6. The GOLDCAR staff couldn't understand us and clearly couldn't be bothered. Either didn't understand English speaking customers or pretended not to understand. We were desperate to get out of the airport and start our holiday - so by the time we actually set off - we'd been in the airport for approximately an hour and a half.
None - they couldn't care less
They are the worst car hire company I have ever dealt with. DO NOT USE THEM! I have hired cars for several years at various points across the world and this was the worst experience ever. The car was fine and I have no idea what the mileage was when I got in it. I was so stressed and anxious when I got in it - I didn't take a note of the mileage. The only thing that springs to mind is I couldn't turn the radio off - very irritating when you're trying to concentrate on listening/watching a sat nav guide you.
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