Goldcar Car Rental - Santiago De Compostela Labacolla Airport - SCQ - Spain

AirportGoldcar Car Rental - Santiago De Compostela Labacolla Airport - SCQ - Spain

 
2.7 (1) Verified Renter Rating®
 
0.0 (0) Unverified Renter Rating

Details

Address
Santiago de Compostela Airport
La Carabela Petrol Station
Lavacolla N-634 Km. 71
Santiago De Compostela - Spain
Postcode
15820
Country
Spain
Phone
+34 965 233 164
Emergency Number
+34 902 105 293
Latitude
42.900195
Longitude
-8.437709
Airport Service
Off Airport - Rotating Shuttle to Rental Location
Is this a Corporate Location?
Yes Yes

Hours

Monday
07:30 - 22:30
Tuesday
07:30 - 22:30
Wednesday
07:30 - 22:30
Thursday
07:30 - 22:30
Friday
07:30 - 22:30
Saturday
07:30 - 22:30
Sunday
07:30 - 22:30
Drop Box for Returns
Yes Yes
After Hours Pickup
Yes - On Request Yes - On Request
After Hours Surcharge
37.00 - flight number essential

Currency/Tax/Deposit

Cash / Debit Card Information
Cash/Debit rentals are not possible
Only Visa and Mastercard are accepted
American Express | Diners Club | Postepay | Debit Cards - not accepted
Deposit
Amount equaling the excess for rented car group. See Insurance/CDW.
Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Empty
Additional Fuel Information
Flex Fuel is our new fuel system, in which unused fuel reimbursement will apply to ALL reservations. This system has many advantages: flexibility, time and money saver, it will give you access to special offers and low rates in this website and there is no need to refuel the vehicle before it is returned. The cost for Flex Fuel including the fuel tank is charged upon arrival. Fuel reimbursement will be processed at the exact moment of dropping off the vehicle. The price will depend on the fuels market value on the days before the start of the rental period, the vehicle model, the tanks capacity and the type of fuel recommended by the vehicle manufacturer. The price for a fuel tank is based on the average price in the most and least expensive fuel stations around the province of Alicante (for rentals from Spain and the Balearics) and around Las Palmas de Gran Canaria, (for rentals from any of our offices based on the Canary Islands) in accordance to the prices published by the Ministry of Industry, Energy and Tourism found here. You can check the approximate price per car group using the links below. The total up front charge = tank capacity x price per litre + Flex Fuel service charge. Refunds will apply to the remaining fuel to the nearest 1/8th of a tank.
Unleaded Fuel Price
Diesel Fuel Price
Vehicle Types Available
  • Manual / Stick Shift
  • Automatic Transmission
  • Estate / Stationwagon
  • Minivan / People Carrier
  • Prestige / Luxury
Diesel Vehicle Availability
Yes - On request for some car groups Yes - On request for some car groups
Automatic charge if car delivered is diesel
Diesel Fee per Day
2.00 per day

Age/Drivers

Minimum Age
21 years
Must have had a licence for min 1 year
Maximum Age
NA
Young Driver Surcharge
4.50 per day - under 25 years
54.00 maximum per driver per rental
Also applies if licence held less than 4 years
Additional Drivers per Day
4.50 per day per driver
Additional Drivers per Rental
54.00 per rental - 3 max

Insurance

CDW Price per Day
Included in rental price
Collision Damage Waiver Excess
650.00 - Groups X/AA/BB/CC/R/S
850.00 - Groups D/DD/E/F/FF/L/LL/T
1100.00 - Groups G/I/J
1300.00 - Groups K/P/PP
CDW does not cover damage to tyres, tyre rims, vehicle interior, outside rear view mirrors, glass, underside, or damage to the clutch
CDW does not cover fees for recharging the battery, loss of keys, tow truck or transfer by taxi after an accident
CDW does not cover deposit for replacement vehicle or compensation for the days the vehicle cannot be used due to repairs.
Excess may be reduced to Zero on purchase by taking out Additional Cover (SDW).
100.00 Accidents Administration Fee applies in case of damage if SDW is not purchased on arrival
Customers who do not wish to take out this cover must leave a deposit equal to the excess amount.
Super CDW Price per Day
When arriving at the office to collect the vehicle, you will be able to extend your level of cover if desired. The fee and the excess waiver (where applicable) will vary depending on the destination, season, vehicle type and rental period.
Super CDW Excess
Zero
Theft Protection Price per Day
Included in rental price
Theft Protection Excess
650.00 - Groups X/AA/BB/CC/R/S
850.00 - Groups D/DD/E/F/FF/L/LL/T
1100.00 - Groups G/I/J
1300.00 - Groups K/P/PP
100.00 Administration Fee applies in case of theft if SDW is not purchased on arrival
WI Price per Rental
Included as part of Super CDW
Windscreen Insurance Excess
Zero

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
90.00 deposit required
GPS Price per Day
8.50
GPS Price per Rental
85.00
GPS Replacement Price
90.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
5.35
Baby Capsule Price per Rental
65.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
5.35
Child Seat Price per Rental
65.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
5.35
Booster Seat Price per Rental
65.00
Snow Chains
No No
Mobile Wifi
Yes - Subject to Availability Yes - Subject to Availability
Mobile Wifi Replacement Price
80.00 deposit taken

One Way Rentals

Domestic One Way Rental Information
One way rentals between Goldcar offices may be available.
These must be requested and confirmed at the time of reservation.
Additional charges may apply.
International One Way Rental Information
May be allowed between Goldcar locations in Spain, Italy and Portugal
Additional Charges may apply.
Request when making reservation
Permitted Cross Border Travel
Travel is allowed into Portugal, France, Andorra and Gibraltar
Forbidden Cross Border Travel
Travel into Portugal, France and/or Andorra is allowed only if additional travel cover is purchased at the rates shown below.
Cross Border Additional Fees
8.50 per day
Minimum 22.00 per rental
Maximum 66.00 per rental

T&Cs

Maximum Rental Duration
89 days
Mileage Allowed Per Day
Unlimited
Roadside Assistance Available
Yes Yes
Roadside Assistance Price per Day
Included
Roadside Assistance Price per Rental
Ph +34 902 105 276 - 24 hours
Loss of Keys Charge
Up to 280.00 plus tax
Loss of Registration Charge
Up to 280.00 plus tax
Loss of Licence Plate Charge
Up to 280.00 plus tax
Extraordinary Cleaning
150.00 plus tax
Fine Handling Charge
37.00 plus tax
Claim Administration Charge
Up to 150.00 plus tax
Cancellation Policy
A FULL REFUND will be processed if bookings are cancelled more than 1 hour before the pickup time.
NO REFUND for cancellations received less than 1 hour before the pickup time
No Show Fee
No refund for no-shows
Grace Period
59 minutes

Notes

After picking up your baggage, exit the Baggage Claim and turn left to go to the Arrivals hall, where you take the lift. Go down to the S3 car park. When you leave the lift, go straight ahead for about 3 metres. You will see our Meeting Point on your left (there is a sign that says 'Meeting Point')
If vehicle is returned after the 59 minute grace period, a charge of 37.00 plus an extra days rental will apply. On the other hand, if a client does not receive their car within 59 minutes of signing a rental agreement, Goldcar will compensate the client. Even in the case of a re-directed flight, if a client collects the car from a station that is different from that originally booked, an additional charge of 55.00 will apply.
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0
Overall rating 
 
2.7
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.0

Goldcar scam Santiago

Rented a car from Goldcar Santiago Airport. Everything was fine (usual wait for shuttle bus which i expected and wasn't a problem as the rate for the car seemed good). I returned the car in perfect condition. The staff member said it was fine and we signed the sheet to say that. 3 days later I was sent a bill for some minor damage that was definitely not there when i returned it. I contacted them by phone. They said I had to email. I did not get any reply to my email. How can companies like Goldcar get away with ripping off their customers like this. DO NOT RENT FROM GOLDCAR IF YOU DO NOT WANT TO BE CHEATED OUT OF YOUR MONEY.

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear Harry,

First let me explain how important is to follow the procedures. At the time of picking up the car, our agents will always give customers a check out sheet with all the damages the car had previously. We always ask customers to have another look at the car and to mark the damages that we could have missed or that the car may have received while it was parked. This sheet has to be signed again by our agents.
By doing so both parties are aware of the damages the car had at the time of picking it up.
When the car is returned, if our agents find something that wasn't marked on the check out, they consider it happened during the rental period. An investigation is opened and, if the customer service team can't find any evidences that the car already had this damage, they charge the customer.

Kind regards,
Victoria R,
Goldcar Representative.

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Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
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Vehicle Condition - Inside
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