Goldcar Car Rental - Malaga - Renfe Train Station - Spain

Train / Bus StationGoldcar Car Rental - Malaga - Renfe Train Station - Spain

 
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Details

Address
Malaga Train Station
Explanada de la estaci
Malaga - Spain
Postcode
29002
Country
Spain
Phone
+34 965 233 104
Emergency Number
+34 902 105 287
Latitude
36.712876
Longitude
-4.431132
Is this a Corporate Location?
Yes Yes

Hours

Monday
07:00 - 23:00
Tuesday
07:00 - 23:00
Wednesday
07:00 - 23:00
Thursday
07:00 - 23:00
Friday
07:00 - 23:00
Saturday
07:00 - 23:00
Sunday
07:00 - 23:00
Drop Box for Returns
Yes Yes
After Hours Pickup
Yes - On Request Yes - On Request
After Hours Surcharge
37.00 - flight number essential

Currency/Tax/Deposit

Cash / Debit Card Information
Cash/Debit rentals are not possible
Only Visa and Mastercard are accepted
American Express | Diners Club | Postepay | Debit Cards - not accepted
Deposit
Amount equaling the excess for rented car group. See Insurance/CDW.
Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Empty
Additional Fuel Information
Flex Fuel is our new fuel system, in which unused fuel reimbursement will apply to ALL reservations. This system has many advantages: flexibility, time and money saver, it will give you access to special offers and low rates in this website and there is no need to refuel the vehicle before it is returned. The cost for Flex Fuel including the fuel tank is charged upon arrival. Fuel reimbursement will be processed at the exact moment of dropping off the vehicle. The price will depend on the fuels market value on the days before the start of the rental period, the vehicle model, the tanks capacity and the type of fuel recommended by the vehicle manufacturer. The price for a fuel tank is based on the average price in the most and least expensive fuel stations around the province of Alicante (for rentals from Spain and the Balearics) and around Las Palmas de Gran Canaria, (for rentals from any of our offices based on the Canary Islands) in accordance to the prices published by the Ministry of Industry, Energy and Tourism found here. You can check the approximate price per car group using the links below. The total up front charge = tank capacity x price per litre + Flex Fuel service charge. Refunds will apply to the remaining fuel to the nearest 1/8th of a tank.
Unleaded Fuel Price
Diesel Fuel Price
Vehicle Types Available
  • Manual / Stick Shift
  • Automatic Transmission
  • Estate / Stationwagon
  • Minivan / People Carrier
  • Prestige / Luxury
Diesel Vehicle Availability
Yes - On request for some car groups Yes - On request for some car groups
Automatic charge if car delivered is diesel
Diesel Fee per Day
2.00 per day

Age/Drivers

Minimum Age
21 years
Must have had a licence for min 1 year
Maximum Age
NA
Young Driver Surcharge
9.00 per day - under 25 years
108.00 maximum per driver per rental
Also applies if licence held less than 4 years
Additional Drivers per Day
6.00 per day per driver
Additional Drivers per Rental
72.00 per rental - 3 max

Insurance

CDW Price per Day
Included in rental price
Collision Damage Waiver Excess
650.00 - Groups X/AA/BB/CC/R/S
850.00 - Groups D/DD/E/F/FF/L/LL/T
1100.00 - Groups G/I/J
1300.00 - Groups K/P/PP
CDW does not cover damage to tyres, tyre rims, vehicle interior, outside rear view mirrors, glass, underside, or damage to the clutch
CDW does not cover fees for recharging the battery, loss of keys, tow truck or transfer by taxi after an accident
CDW does not cover deposit for replacement vehicle or compensation for the days the vehicle cannot be used due to repairs.
Excess may be reduced to Zero on purchase by taking out Additional Cover (SDW).
100.00 Accidents Administration Fee applies in case of damage if SDW is not purchased on arrival
Customers who do not wish to take out this cover must leave a deposit equal to the excess amount.
Super CDW Price per Day
When arriving at the office to collect the vehicle, you will be able to extend your level of cover if desired. The fee and the excess waiver (where applicable) will vary depending on the destination, season, vehicle type and rental period.
Super CDW Excess
Zero
Theft Protection Price per Day
Included in rental price
Theft Protection Excess
650.00 - Groups X/AA/BB/CC/R/S
850.00 - Groups D/DD/E/F/FF/L/LL/T
1100.00 - Groups G/I/J
1300.00 - Groups K/P/PP
100.00 Administration Fee applies in case of theft if SDW is not purchased on arrival
WI Price per Rental
Included as part of Super CDW
Windscreen Insurance Excess
Zero

Equipment

GPS Unit
Yes - Subject to Availability Yes - Subject to Availability
90.00 deposit required
GPS Price per Day
8.50
GPS Price per Rental
85.00
GPS Replacement Price
90.00
Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
6.35
Baby Capsule Price per Rental
75.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
6.35
Child Seat Price per Rental
75.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
6.35
Booster Seat Price per Rental
75.00
Snow Chains
No No
Mobile Wifi
Yes - Subject to Availability Yes - Subject to Availability
Mobile Wifi Replacement Price
80.00 deposit taken

One Way Rentals

Domestic One Way Rental Information
One way rentals between Goldcar offices may be available.
These must be requested and confirmed at the time of reservation.
Additional charges may apply.
International One Way Rental Information
May be allowed between Goldcar locations in Spain, Italy and Portugal
Additional Charges may apply.
Request when making reservation
Permitted Cross Border Travel
Travel is allowed into Portugal, France, Andorra and Gibraltar

T&Cs

Maximum Rental Duration
89 days
Mileage Allowed Per Day
1 - 3 day rentals = 350km | 4 - 6 days = 250km | 7 - 14 days = 150km | 15+ day rentals = 100km
Excess Mileage Charges
0.15 - 0.23 per km
Roadside Assistance Available
Yes Yes
Roadside Assistance Price per Day
Included
Roadside Assistance Price per Rental
Ph +34 902 105 276 - 24 hours
Loss of Keys Charge
Up to 280.00 plus tax
Loss of Registration Charge
Up to 280.00 plus tax
Loss of Licence Plate Charge
Up to 280.00 plus tax
Extraordinary Cleaning
150.00 plus tax
Fine Handling Charge
40.00 plus tax
Claim Administration Charge
Up to 150.00 plus tax
Cancellation Policy
A FULL REFUND will be processed if bookings are cancelled more than 1 hour before the pickup time.
NO REFUND for cancellations received less than 1 hour before the pickup time
No Show Fee
No refund for no-shows
Grace Period
59 minutes

Notes

How to find us - Leave the station via the main door, at the front of the building. Cross the road, walk about 50 metres to the left and you will see the GOLDCAR offices in Calle "Explanada de la Estaci
How to return the vehicle - Drive to Calle "Explanada de la Estaci
If vehicle is returned after the 59 minute grace period, a charge of 37.00 plus an extra days rental will apply. On the other hand, if a client does not receive their car within 59 minutes of signing a rental agreement, Goldcar will compensate the client. Even in the case of a re-directed flight, if a client collects the car from a station that is different from that originally booked, an additional charge of 55.00 will apply.
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Unverified Renter Reviews

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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Miles/Kilometres on Pickup 
 
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Vehicle Condition - Inside 
 
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Goldcar Rental Malaga Estacion AVE VANESSA

I'm writing regarding my visit to Goldcar Malaga Estacion AVE yesterday afternoon (Wednesday 8th December) at 13.30pm. I had already booked a car on the Goldcar website, however I realised I hadn't had to enter any card details onnline so just to make sure everything was arranged I went to the office to verify my booking. I entered and spoke to a women called VANESSA who works at the MALAGA ESTACION AVE office. I gave her my reference number and asked to verify and explain to me a bit more about my booking. It turned out there was serval additional costs I hadnt taken into account. I joked to Vanessa in a friendly manner that it wasnt very clear on the website. To which Vanessa replied "well if you bothered to read what you had booked you would know this already". In a very rude manner. I was really surpised by this and wasnt expecting her response. I dont like confrontation despite the rudeness of the woman so I actually didn't respond and said to her to lets just clarify how much it would all cost as I was still prepared to proceed as I needed a car at short notice. She wasnt being helpful at all so I actualy apologised to her and said could you please cancel my booking thankyou. To which Vanessa replied "no, go onnline and do it yourself". I honestly didn't know what to say or how to respond so I left feeling very uncomfortable and upset that I had been spoken to in such a manner. I'm left obviously confused and upset as to why Vanessa has been so rude and unprofessional and I had to start again elsewhere to try and arrange a car rental.

Service

Mentionable Staff
VANESSA
Comments
She works at the Malaga Train Station AVE
She was possible the rudest person I've ever spoken to.
She was disgusting and should lose her job.
Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Hello Tamzin,

We are very surprized with your message. Our staff has to always help the client and offer the best options. This is the fundament on which our company was based.

We will send this review to our office manager in order to avoid these king of behaviours in the future.

Thank you.

Regards,
Victoria R.
Goldcar representative

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