Firefly Car Rental - Murcia San Javier Airport - MJV - Spain
Unverified Renter Reviews
Do not use firefly
Do not use Firefly!
Be very careful renting a car from Firefly in Murcia Airport. Upon arrival they are not very nice and try very hard to scare you into taking out insurance you don't need, at a stupid daily rate, then upon arrival they will try every trick in the book to charge you more.
We returned home after a week in Murcia, returned the car with a full tank of fuel and no damage.......4 days later they took 15,00 Euros out of my account and said I hadn't returned it with a full tank lol. The Firefly guy in the car park even checked it upon return and said all was ok!!!! I even went to the hire desk and showed the lady the form and she said, ok no problems.
This is a legal scam as once you arrive at the desk to collect you car, they need a credit card as do all hire company's now. They've learnt how to legally take money from you after your holiday. Then once you leave the country to come home......they can still debit your credit card. We were not given any notice, it was only when I checked my online banking a week later we found out.
Emailed holiday autos....useless. Took 3 weeks to get the answer, we cant do anything!
Absolute scam. If they are doing this to 10 customers a day, times by say 30 days a month......that's good business lol. Legal scam.
We had no choice but to just live with the scam and move on. I know it was only 15.00 Euros, but what if it had been 150.00 Euros? In future we will report our credit card as stolen to the bank the minute we touch down to prevent scams like this from effecting us again.
Be very careful. Do not use Firefly. The car was nice though lol lovely.