Firefly Car Rental - Malaga Airport - AGP - Spain
Unverified Renter Reviews
poor rude service
Pushed the extra insurance too much at pickup despite me insisting I had my own.
Drop off was appalling. Showed my contract to a very rude member of staff and was told 'you have to wait!' I then discovered some people had been waiting nearly an hour. I was given no explanation as to why I was waiting, she just went back to her paperwork. I finally asked exactly what i was waiting for and she told me to 'check the car' but I could leave keys in the drop off. I didnt trust them to say the car was ok so waited a bit longer, then finally got the car checked. When others asked what the delay was she almost exploded along with her colleague saying she was 'very busy, we're not sitting watching tv you know' It was like something from a comedy show! NEVER AGAIN....
craziest perso panels
Car Hire Firefly
Dreadful experience at pickup means I would never use this company again. Waited 2 hours on uncomfortable seats in the underground car park before we could collect the car . No information or apology given . We were told that the wait is often longer! All screens for automatic, self booking were broken.