Firefly Car Rental - Malaga Airport - AGP - Spain

AirportFirefly Car Rental - Malaga Airport - AGP - Spain

 
0.0 Verified Renter Rating®
 
2.5 (3) Unverified Renter Rating

Details

Address
Malaga Airport
Parking Station
Malaga - Spain
Postcode
29004
Country
Spain
Phone
952244942
Latitude
36.6819541
Longitude
-4.474826
Airport Service
On Airport - Counter in Airport Car Park
Is this a Corporate Location?
Yes Yes

Hours

Monday
07:00 - 24:00
Tuesday
07:00 - 24:00
Wednesday
07:00 - 24:00
Thursday
07:00 - 24:00
Friday
CLOSED
Saturday
07:00 - 24:00
Sunday
07:00 - 24:00

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
1.00
Super CDW Price per Day
6.30
Theft Protection Price per Day
1.00

Equipment

Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
4.00
Baby Capsule Price per Week
28.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
4.00
Child Seat Price per Week
28.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
4.00
Booster Seat Price per Week
28.00
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Unverified Renter Reviews

3 reviews

Overall rating 
 
2.5
Miles/Kilometres on Pickup 
 
3.2
Location Convenience 
 
2.7
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
3.3
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.1
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
2.0

poor rude service

Pushed the extra insurance too much at pickup despite me insisting I had my own.
Drop off was appalling. Showed my contract to a very rude member of staff and was told 'you have to wait!' I then discovered some people had been waiting nearly an hour. I was given no explanation as to why I was waiting, she just went back to her paperwork. I finally asked exactly what i was waiting for and she told me to 'check the car' but I could leave keys in the drop off. I didnt trust them to say the car was ok so waited a bit longer, then finally got the car checked. When others asked what the delay was she almost exploded along with her colleague saying she was 'very busy, we're not sitting watching tv you know' It was like something from a comedy show! NEVER AGAIN....

Service

Comments
Shockingly bad.....
Was this review helpful to you? 
Overall rating 
 
3.2
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

craziest perso panels

Very unfriendly perso panels. I try to call as many times Phone: +34 952 24 49 42 but no one wants to answer the phone. They have taken 91 euros from my deposit, the reason ..? I do not know...... I will never rent more cars from this company 

Was this review helpful to you? 
Overall rating 
 
2.3
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.5
Vehicle Condition - Inside 
 
4.0

Car Hire Firefly

Dreadful experience at pickup means I would never use this company again. Waited 2 hours on uncomfortable seats in the underground car park before we could collect the car . No information or apology given . We were told that the wait is often longer! All screens for automatic, self booking were broken.

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