Firefly Car Rental - Barcelona El Prat Airport - BCN - Spain

AirportFirefly Car Rental - Barcelona El Prat Airport - BCN - Spain

 
1.0 (2) Verified Renter Rating®
 
1.7 (6) Unverified Renter Rating

Details

Address
Barcelona Airport
Terminal 2
Barcelona - Spain
Postcode
8820
Country
Spain
Phone
34931935705
Latitude
41.3850639
Longitude
2.1734035
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
08:00 - 01:00
Tuesday
08:00 - 01:00
Wednesday
08:00 - 01:00
Thursday
08:00 - 01:00
Friday
08:00 - 01:00
Saturday
08:00 - 01:00
Sunday
08:00 - 01:00

Currency/Tax/Deposit

Currency
EUR - Euro

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
1.00
Super CDW Price per Day
6.30
Theft Protection Price per Day
1.00

Equipment

Baby Capsule
Yes - Subject to Availability Yes - Subject to Availability
Baby Capsule Price per Day
4.00
Baby Capsule Price per Week
28.00
Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
4.00
Child Seat Price per Week
28.00
Booster Seat
Yes - Subject to Availability Yes - Subject to Availability
Booster Seat Price per Day
4.00
Booster Seat Price per Week
28.00
Swap Start/End

Verified Renter reviews ®

2 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

A worst car rental company in the world

Dear Mr/Ms Customer service Manger, Hello My name is Jae Hyun LIM. My conference number is IM15432609/06BJGX I used rent a car during on JUN 23 ~ JUN 25 at Madrid Int'l Airport Firefly Branch office. I realized that I got a wrong receipt of your invoice and I paid more money. You will see in detail of charges as belows, Rental 2 days = 18.72 (Correct) Kilomet (Contracted Unlimited Mileage) = 133.75 (Incorrect) ## When I rented a car I Showed my voucher to your agent and he agreed with me and said to me no need additional fee even excess 635KM. So please check to him(He wrote his agent code on my contract sheet concern for guaranteed no kms excess charge) ## ## Also when I returned a car the fire fly agent didn't say anyting concern for this matter. more over when I asked amount of rental fee he answered like this "it's clear". I think that this is really big problem.. Maybe he didn't know it. ## And the rest of money (CC FEE/FUEL/SERVICECH/CDW/TP/TAX/VAT) I totally agreed it. My job is Airlines General Manager so I travelled a lot of countries(Almost 45countries) but like this depress feeling is for the first time.. Currently I'm staying in Frankfurt, so I'm looking forward to hearing you to solve this problem(Refund my money 133.35Euro) as soon as possible via this e-mail Thanks, JAE HYUN LIM. Attached file : #1. Invoice of Rental fee #2. My booking details

Service

Comments
I am 47years old. I travelled a lot of countries. But Firefly car rental in Madrid airport was my terrible mistake. All of staff's are looks like gangsters. They are always thinking that how can steal the money from customer's pocket money. As you know we used your company low price compare with other big companies. But consequently I paid more than those companies. It was really bad experience..I will never ever recommend this terrible company. Actually not company. Just Mafia.
Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Rip Off - avoid at all costs

Forced sale of CDW 69€ for 1 day rental because I had the wrong type of bank card.

They were happy to debit that card 69€ though .....

RIP OFF COMPANY - STAY AWAY

Was this review helpful to you? 

Unverified Renter Reviews

6 reviews

5 stars
 
(0)
4 stars
 
(0)
 
(1)
 
(1)
 
(4)
View all reviews View most helpful
Already have an account?
Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
You will be able to upload photos and video right after you submit your review if you wish.

We value your contribution and particularly your privacy. We will not rent or sell your email address. By proceeding, you agree to our Privacy Policy and Terms of Use.

Overall rating 
 
2.4
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
3.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.5
Vehicle Condition - Inside 
 
4.0

A big SCAM

The contract from Rentalcars.com stated that local taxes was inclusive. In spite of this there was added 21% in local tax. It was in my info that driving also in France was permitted. BUT whenI mentioned this they wanted an extra insurance of € 9 pr day (in all app. €90). The reason: It was OK to drive in France but the cost was for crossing the border (SUPER SCAM) In all the rental price ended app. 90% higher then the agreed in the contract prize from Rentalcars. Beside of this both Spain and France is members of EU where one main princip of EU is free trade and transfer of goods and people - By this there is no other way to describe Firefly than an dishonest SCAM operator in Barcelona.

Service

Mentionable Staff
na
Comments
service was not present at this SCAM office.

When picking up the car there was several damages not included in the damage formular. To the question if they at all did a check before delivering the car there was no answer.
Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Rip Off- Stay away from them!!!

Forced me to buy extra insurance, although i bought a full insurance from them online, VERY unfriendly and rude staff!!! Charged me €30 service charge.!! Made me pay €180 extra on top of the fees+€40 security in case I got fined. Most expensive car rental!!! When i returned the car the refused to refund the €40. STAY AWAY- RIP OFF COMPANY

Service

Mentionable Staff
Very poor service
Comments
Rude, unfriendly, didn't know what they were doing!!!
Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Scandaleux! Rooks - do not use

The car was not ready at the time requested - they offered a more expensive car (automatic gear) instead and we were charged for the upgrade when the problem was on their side (not providing the reserved car at the agreed time). Much worse, the tank was not quite full when we took the car but returned it with a full tank. They asked for the receipt from the petrol station which we provided (error! keep it with you). They then charged us 50 euros for petrol stating the tank was not full!!! There is no customer support service, they do not respond on the phone. We claimed back the money by sending a reclaim form and they refused to return anything.

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Liars

I booked a car through Rentalcars for a Firefly car. When I arrived to Barcelona airport office, they told me that I wasn't properly insured with them and that they can cancel the contract with rentalcars for NO COST and do a new one with them. Of course they did not give me anything to prove that my cancellation was happening so it turned out I had to pay twice. Of course, they also tried to cheat me on the fuel situation but I was already adviced on that. What else can they cheat you with? Is it all Firefly offices like this or only the one in Barcelona?

Was this review helpful to you? 
Overall rating 
 
3.3
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
2.0
Staff / Quality of Service 
 
3.0
Vehicle Condition - Outside 
 
5.0
Vehicle Condition - Inside 
 
3.0

Cheap, but lots of pitfalls!

Only located in T2 and has a queue of roughly 20 people, while other companies had none, so add another 30 min just to queue.
Staff were friendly enough, but don't exactly rush through every process. I was forced to take CDW, due to using a debit card, despite prepaying Autoeuropa for rental and comprehensive cover!?! Only Firefly's now insurance will suffice, which is BS.
Fortunately I had opted for the full/full rental, so didn't suffer the same charges as others, but overall the system is a bit like Ryanair of 10 years ago.

Was this review helpful to you? 
View all Unverified Renter Reviews