Review Detail

Overall rating 
 
3.1
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
4.0

Claim -

We pay Goldcar for car hire 90,01 € in advance. (62.57 € car rental + 27,44 € damage refund insurance). Amount 38,05 € should be payable at desk.

But in reality we had to pay at the desk at the Gran Canaria airport the amount of 304.98 € (200 € as a refundable deposit for damage waiver liability, the rest as partial refundable deposit for fuel). This amount should be only blocked on VISA card. This new information told us a Goldcar employee at the desk.

Up to this day we have received only amount of 65 €.
Goldcar does not reply to our e-mails.

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