Review Detail

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Utterly Awful

I rent cars from Santander airport on a weekly basis and the only compnay I have ever had issues with is Goldcar.
They are a return to the bad old days of car rental. They rent cars with loads of un-noted damage to try and add on charges for damage not caused by you. They add on bills of hundreds of euros for 'special cleaning' to remove small amounts of sand/dirt that can be removed by a hoover in minutes.
The staff are liars, they will confirm the car is fine when you return it and then you will receive additional charges in the following days.

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear Customer,
From Goldcar we are very thankful for your opinion, we take it in consideration to make our company offer the best service.

Please take into consideration that if you need further assistance you can contact with us directly through our Customer Service system for a more personalised assistance on the following link by sending us a query on the bottom right of our website: https://www.goldcar.es/en/atencionCliente/

Kind regards,
Victoria R,
Goldcar Representative.

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