Review Detail

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
5.0
Location Convenience 
 
1.5
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
5.0

Charged for pre-existing damage, lied to by staff

1 hour wait to pick up car at 1am. Ok, not entirely their fault.

After 30 minutes of pressurising from staff to purchase insurance, told by staff member that any damage smaller than the car key/5cm did not need to be reported.

Checked car, noticed 2 (very) small scratches on rear bumper. Measured against key, less than half the size (2-3cm).

Returned car 4 days later, no further damage and no comments from check-in staff.

Get home to 2x charges on credit card - one for 200 EUR for 'damage to rear bumper', another for 120 EUR with no explanation. Complaints raised, no resolution or further explanation.

Filed police report in Spain and opened another incident with Goldcar. Finally refunded the 120 EUR with no apology or explanation. Refusing to refund 200 EUR claiming that we damaged the car.

Fraudulent behaviour from both employees and company. Will be looking into legal action against both.

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