Review Detail

Overall rating 
Miles/Kilometres on Pickup 
Location Convenience 
Staff / Quality of Service 
Vehicle Condition - Outside 
Vehicle Condition - Inside 


Got a wreck hidden in a dark corner. No staff available for check-out. Had to go back to office and get "assistance" from a clerk. Was charged for damages already existing on the car when we got it!

Owner's reply
VictoriaR - Goldcar Customer Service VictoriaR - Goldcar Customer Service

Dear phibhak,

We are sorry to hear that your rental with us in Las Palmas was not as expected. We are really surprised with your comment.
When our customers choose to leave a deposit instead of purchasing our Super Relax Cover they are fully aware that they are liable to any damage made to the car during the rental period.
Then, we gave the customer the opportunity to mark all damages existing on the car on a form.
Once they return the car, all damages previously marked on the form won't be charged to the customer as we understand they were on collection.

However, if you say the damages were there before your rental period, we invite you to contact us in order to clarify the matter.

We hope this information helps to clarify the situation.

Victoria R.
Goldcar Representative

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VictoriaR - Goldcar Customer Service Written by VictoriaR - Goldcar Customer Service
July 11, 2016
Good morning Phihak,

When you pick up the car the staff gave you a check-in form and you should mark off every damage you found on the car. Therefore, every marked damage isn't charged once you returned the car.

In the check out if an aget finds damages you didn't mark off, we must follow the procedure and debit this damages from the deposit you left. This procedure is informed when you decided not to take our Super Relac cover but leave the deposit.

We hope this information has been useful.

Thanks for your understanding.

Victoria R.
Goldcar Representative
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