Review Detail

Overall rating 
 
3.1
Miles/Kilometres on Pickup 
 
4.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
3.0
Vehicle Condition - Inside 
 
4.0

Non returned deposit

We pay Goldcar for car hire 90,01 € in advance. (62.57 € car rental + 27,44 € damage refund insurance). Amount 38,05 € should be payable at desk.

But in reality we had to pay at the desk at the Gran Canaria airport the amount of 304.98 € (200 € as a refundable deposit for damage waiver liability, the rest as partial refundable deposit for fuel). This amount should be only blocked on VISA card. This told us Goldcar employee at the desk.

Up to this day we have received only amount of 65 €.
Goldcar company does not reply to our e-mails.

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