Thrifty Car Rental - Durban - Downtown - South Africa

CityThrifty Car Rental - Durban - Downtown - South Africa

 
0.0 Verified Renter Rating®
 
2.0 (1) Unverified Renter Rating

Details

Address
136-146 Prince Albert Road
Durban - South Africa
Country
South Africa
Phone
+27 313681955
Latitude
-29.8511607
Longitude
31.0316134

Currency/Tax/Deposit

Currency
ZAR - South African Rand

Vehicles/Fuel

Fuel Policy
Full to Full
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
2.0
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
1.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
2.0
Miles/Kilometres on Pickup 
 
2.5
Location Convenience 
 
3.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
2.0
Vehicle Condition - Inside 
 
1.5

Watch Thrifty Durban's integrity

Watch out when using this car hire company...we have used Thrifty several times with no problem but on this last occasion ending 24/12/14 we were disappointed to find an extra fuel top-up charge on my CC when we had actually re-fuelled the car some 10 minutes & 10km prior to the drop-off. Despite their staff not following the car return process by failing to fill in the fuel tank gauge position as provided for and us as a courtesy, providing the last fuel slip for the top-up, Thrifty insisted that we had not re-fuelled and would not reverse the charge. Shows how careful you have to be. I am disappointed that having been a regular customer 2/3 times p.a. they treated me this way and refused to acknowledge their own shortcomings. after a very frustrating process and a dogmatic approach to trying to resolve the problem I eventually had to concede defeat!. Needless to say, on principle, I cannot choose Thrifty again and would advise renters to choose another car rental company,

Service

Comments
Bad attitude to fixing problems
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