Hertz Car Rental - Johannesburg Lanseria International Airport - HLA - South Africa

AirportHertz Car Rental - Johannesburg Lanseria International Airport - HLA - South Africa

 
0.0 Verified Renter Rating®
 
1.0 (1) Unverified Renter Rating

Details

Address
R512 Broeder Stroom
Johannesburg - South Africa
Postcode
1748
Country
South Africa
Phone
716840663
Latitude
-25.9359025
Longitude
27.924497
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
No No

Hours

Monday
07:00 - 22:00
Tuesday
07:00 - 22:00
Wednesday
07:00 - 22:00
Thursday
07:00 - 22:00
Friday
07:00 - 22:00
Saturday
09:00 - 17:00
Sunday
09:00 - 22:00

Currency/Tax/Deposit

Currency
ZAR - South African Rand

Vehicles/Fuel

Fuel Policy
Full to Full

Insurance

CDW Price per Day
76.00
Super CDW Price per Day
166.00
Theft Protection Price per Day
45.00
PAI Price per Day
35.00
PAI Price per Week
246.00

Equipment

Child Seat
Yes - Subject to Availability Yes - Subject to Availability
Child Seat Price per Day
198.00
Child Seat Price per Week
198.00
Swap Start/End

Unverified Renter Reviews

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

WORST CUSTOMER SERVICE, FRAUDULENT CHARGES

Leaving a trainee to run a rental office at an international airport is negligent. Leaving a trainee who has no typing skills and who does not know the difference between contact number and address; that's just bad business. I left the office with no contract; Mary basically gave me the key to the car without any paperwork because she was unable to enter my info in their system and I was not willing to wait another minute. I did leave after doing an inspection of the car with one of the hertz employees who promptly marked all the dents on the car. The company has since charged me for one of the dents and no one is responding to my calls. As a result I have reported the charges as fraudulent and my credit card company is currently handling the claim. I will NEVER rent a car from Hertz again. This has been the worst experience dealing with a car rental company. 

Service

Mentionable Staff
Mary and Charlene
Comments
Mary clearly is not qualified to run an office and yet she's still there. Can't type and can't record basic information such as Name, Address, etc. I had to explain to her what 'additional ID' meant. Dealing with her wasted 3 hours of my time, I had landed with my one year old and Hertz totally wasted my time.
Charlene, the manager at Sandton, has been very polite over the phone but has done nothing to rectify the negligence associated with my dealings with the Lanseria office. I've attempted to reach out to her several times and now that I'm back in the US, that means I have to go to bed late or get up extra early to get in touch with her. At this point, I believe she's avoiding my calls.
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