First/Sixt Car Rental - Johannesburg OR Tambo International Airport - JNB - South Africa

AirportFirst/Sixt Car Rental - Johannesburg OR Tambo International Airport - JNB - South Africa

 
1.0 (1) Verified Renter Rating®
 
2.6 (1) Unverified Renter Rating

DIRECTIONS:

Renters are requested to proceed to the car rental parkade situated opposite Terminal A arrivals. Look for the First Car Rental signs.

Details

Address
Johannesburg OR Tambo Airport
Johannesburg - South Africa
Postcode
1620
Country
South Africa
Phone
+27 11 390 2342
Latitude
-26.14198
Longitude
28.223448
Airport Service
On Airport - Counter & Car in Terminal
Is this a Corporate Location?
Yes Yes

Hours

Monday
Open 24 Hours
Tuesday
Open 24 Hours
Wednesday
Open 24 Hours
Thursday
Open 24 Hours
Friday
Open 24 Hours
Saturday
Open 24 Hours
Sunday
Open 24 Hours

Currency/Tax/Deposit

Currency
ZAR - South African Rand

Vehicles/Fuel

Fuel Policy
Full to Full

T&Cs

Vehicle Delivery Available
No No
Swap Start/End

Verified Renter reviews ®

1 reviews

Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

AVOID FIRST CAR RENTAL

First Car Rental, the car rental company more dishonest and band of thieves that you can find.
We hired with them twice during last August in our trip to South Africa. On both occasions we have been deceived and cheated as they kept part of the money of the deposit initially retained in our credit card.
The first case and more fragrant, arriving in Johannesburg wanted to upgrade as we needed a slightly larger trunk. We went from a Chevrolet Spark to a Nissan Micra.
They made us a hold on the credit card of R3000 (South African currency) as a deposit and was told that the upgrade would be charged from there.
The information received by the person who dealt with us at the airport office in Johannesburg was very confused and now we feel cheated, as we were repeatedly told, to our repeated requests for specific information, that the upgrade would be R224 for the set of all days and not per day as has finally been. So that the upgrade has resulted us more expensive that the rental car originally booked. Obviously, if we had known the cost was that much, we had not done the upgrade.
In other words, we have been charged for two vehicles: the Chevrolet Spark firstly when I made the booking and secondly the Nissan Micra that has been full charged with our deposit.

In the second case, although we returned the car with a full tank of gasoline, again some of the money from the deposit has been taken, they say it is to fill up the gas tank, I think what they have done is cleaning the car and whatever they needed with our money.

Therefore, choose another company if you can, to my view, they are thieves and we find an abuse what they have done to us. We rent cars very often in different places when we travel and it never happened anything like this to us.
As I collaborate with various travelling associations and I will report First Car Rental in the same direction here exposed.
Regards

Service

Comments
As commented above, the service in general has been terrible and dishonest.
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Unverified Renter Reviews

1 reviews

Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
4.5
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Ratings
Miles/Kilometres on Pickup
0 --> 10,000 miles/km = 5 stars 10,001 --> 20,000 = 4.5 stars 20,001 --> 30,000 = 4 stars 30,001 --> 40,000 = 3.5 stars 40,001 --> 50,000 = 3 stars 50,001 --> 60,000 = 2.5 stars 60,001 --> 70,000 = 2 stars 70,001 --> 80,000 = 1.5 stars 80,001 --> 90,000 = 1 star 90,001+ = 0.5 stars
Location Convenience
How easy was it to find and get to the location to pick up and drop off the car
Staff / Quality of Service
How were you treated? Consider knowledge, professionalism, friendliness, attitude, language skills
Vehicle Condition - Outside
Consider any damage, overall condition and cleanliness and any safety issues eg. Tyre wear
Vehicle Condition - Inside
Consider any damage, overall condition and cleanliness / odor
Comments
Service
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Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Liars and Cheaters

I rented a car from Sixt to drive to Botswana. Unfortunately the tire blew out on the highway about 1/2 hour away from the airport. I put the spare on and continued on our trip. When I arrived at the game reserve, I called the national hotline and they told me to fix the tire. The game reserve we were at were nice enough to take care of it. When I returned the car, SIXT at JNB refused to reimburse me even though their national call line said they would. Not only that they were extremely rude about it. They are liars and I would avoid this place at all costs

Was this review helpful to you? 
Overall rating 
 
1.0
Miles/Kilometres on Pickup 
 
1.0
Location Convenience 
 
1.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
1.0

Bunch of Liars

I would stay away from this company if you possible can. First I had requested a van which I was told ahead of time wouldn't be a problem. However, when I picked it up we were given a small SUV. I understand that the van wasn't a guarantee except that they told me it wouldn't be a problem ahead of time. Whats worse, the tire on the SUV they gave me randomly blew out on the ride to Botswana. I called the number on the back window of the car and they told me to go ahead and get it fixed which I did. When I returned the car, they then told me that they will not reimburse me for the tire. Their faulty tire nearly caused us to get into a wreck but they wont even reimburse me for that faulty tire.

Was this review helpful to you? 
Overall rating 
 
2.6
Miles/Kilometres on Pickup 
 
3.0
Location Convenience 
 
4.0
Staff / Quality of Service 
 
1.0
Vehicle Condition - Outside 
 
1.0
Vehicle Condition - Inside 
 
4.5

Awful experience with Sixt (1st car rental) at JNB airport- avoid

I rented a car for one day. At the hotel while closing the passenger door the glass fell out of the wing mirror and cracked. On returning the car the supervisor “Pamella” assured me that I would not be charged for the breakage as the car was clearly faulty. Now I’m back in the U.K. and yep- I’ve been charged and Sixt/1st car rental will only say that’s their policy and they won’t budge.
I rent a lot of cars and have never had any issues with a big name firm before. I’ll avoid Sixt/1st direct in the future and would advise anyone reading this to do the same.

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